Ace Hardware of Van Nuys

Roger Acosta

A nice and very large location with plenty of easy parking. They don't always have what I'm looking for but you'll find 95% of what you'll find at the big box hardware stores. If you live near by you should check them out.

Laura Oates

Ordered online for store pick-up which was a disaster. 1. Part of my order was not in stock for days even though it said it was when I ordered. 2. When I picked up my order it took more than 20 minutes, the employees were friendly but couldn't find it, different pieces of the order were all over the store and it wasn't large items or anything so makes no sense. 3. Got home only to realize I was missing one part of the order. Contacted customer service who told me I have to go back and talk to the store which I still need to resolve. In summary, inaccurate inventory, AWFUL pick-up experience, HORRIBLE customer support practices, and they are always 20%+ more expensive than Home Depot, Amazon, etc. Would be worth it if the customer experience were better. I want to support local stores instead of Amazon but not worth the headache. Also to avoid the headache for others, Ace does not accept returns except the store you purchased from, hidden in the fine print and due to the independent nature of many stores.

leonisreal

ED who seems to be the store manager, is absolutely awesome. VERY HELP AND VERY KIND. I come to this store often due the the postive energy and great staff/team they have. (Ana Marie) and (Denise) are great cashiers and very friendly. (Pete) is also very hard, working knowledgeable and friendly. FEEL LIKE I HAVE FRIENDS HERE FROM THE ENVIRONMENT THEY HAVE CREATED FOR ME :) Store # 17513

Ilona Malygin

We love this Ace Hardware for household items and plants even better when there used to be Orchard. Selection is great and you can find pretty much everything you’re looking for. Christmas decorations are fantastic!!!