Palomar Medical Center Poway

Cecilia Palacios

I would give zero stars if possible - for the emergency room. From staff to nurses to Drs, etc. - no one understands that physical illness is also tied to mental illness. I have a documented history of physical and mental illnesses and I experienced additional trauma because of the lack of humanity at this ER. The emergency room is a very last resort for me and this place will definitely not be on the list anymore. Urgent symptoms are not prioritized and you are treated like a junkie when you are in pain and in need of medical attention. If you can't do the job, please find another job that will make you happier and please stop traumatizing your patients who are already in pain and suffering. We are all human beings that are also struggling and we are not just another number waiting to die. I should not have to beg and plead and then be ridiculed by medical professionals that are supposed to help me - not hurt me further. I will seek legal action and I will warn people not to go to Palomar Medical Center Poway ER. Go to Sharp Memorial ER instead and don't stop advocating for your health and for your sanity. I will add there were a couple of staff/nurses/Drs at Palomar Medical Center Poway ER that did show some compassion but unfortunately the majority of them did not and it only increased my pain and suffering. My suffering had increased so much that after 3 separate/consecutive visits to Palomar Medical Center Poway ER (I was really hoping that the experience would be different/get better) I finally decided to try my luck at a different ER and I went to Sharp Memorial ER (which is unfortunately further for me) I was just hoping I could get some human compassion and finally Sharp Memorial ER was able to show me compassion and help me feel better.

Yushu Gao

Wonderful nursing staff and doctors! Everyone is so friendly and thoughtful. Uly and Nellie from the ICU, Divine and Tania at impatient care, I really appreciated your hard work and dedication. You are all amazing.

Natasha Kilmer

My mom suffers from asthma and is triple vaccinated by the way- tested positive for covid so she was having trouble breathing. They made her wait in the hallway 2-6am just to finally tell her there was no beds available for her. So technically they were waiting for her to just leave on her own due to it being late at night. Didn’t offer her a ride home either. I sincerely hope this place goes out of business. None of the workers there deserve to be in healthcare. No wonder this place has bad reviews.

Samantha Evans

I had a procedure done in January at the woman's center and everyone there was fantastic, from start to finish!! The reason for the two stars is their billing department. They have the absolute worst billing dept I have ever dealt with. My insurance paid for my procedure in early February, leaving a credit balance due to me because they overcharged me on my portion of the bill. I have had to make 5 phone calls to them,since February, to get my refund and I still don't have an answer. I have just received the 3rd promise to call me back as soon as they know when I will get my refund. This is absolutely ridiculous and very bad business practice. They also have an employee named Renee who is, so sorry, a "B" from hell. She should not be dealing with the public. Verify with your insurance company, for any procedures, the amount that you are responsible for before you pay these people anything. You won't see your refund for a long time, if at all.