United States Postal Service

Category: Post office in Hayward, California

Address: 24438 Santa Clara St, Hayward, CA 94544, USA

Phone: +18002758777

Opening hours

Sunday: Closed

Monday: 9AM–5PM

Tuesday: 9AM–5PM

Wednesday: 9AM–5PM

Thursday: 9AM–5PM

Friday: 9AM–5PM

Saturday: 9AM–2PM

Reviews

Sharon Luther

Jun 1, 2022

I had a very gracious Vietnamese postal clerk. She even smiled and asked me how my day was. That is so unlike most of our USPS employees.

Cinnamon Smith

May 31, 2022

I DONT UNDERSTAND HOW A FEDERAL BUILDING WOULD ALLOW ITS LANDSCAPING TO LOOK SO POORLY. THE GRASS AT THE MAIN POST OFFICE ON SANTA CLARA HAS DEAD GRASS, OVERGROWN WEEDS, AND THE PROPERTY IS FILLED WITH TRASH CONSTANTLY. THEY HAVE A TRANSIENT THAT SLEEPS OUTSIDE AND LEAVES A MESS. SHAME ON YOU POSTMASTER FOR ALLOWING THIS LOCATION TO LOOK SO HORRIBLE AND UNKEPT!

Jacqueline Yokoyama

Feb 7, 2022

I visit this post office pretty regularly to drop things off for online returns, or mail gifts. The staff has always been super kind, courteous, and helpful.

Jer king

Dec 18, 2021

I would never go here again as they will rip you off for your money. I had to send a package to a good friend next day that lives locally. As directed I told them to send the next day and make sure they drop it off at the porch. When I checked my tracking apparently it was a note left on the door and they took the package back for them to pick it up. They are sick and they're unable to leave their house or drive. So I had to go to the post office and pick it up and drop it off myself as in I am always on the go and out of town. Why pay $64 for something that should have been next day and dropped off and wasn't required for a signature but they decided it needed a signature. As in it was just a couple of plants inside the box. Waste of money and bad customer service.

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Questions & Answers

Hello. Can we work in and apply for passports without an appointment?

Frank “poolplayer2” Dy | Aug 22, 2018
Jason Carver | Aug 21, 2021

I would go to Alameda to the USPS Shoreline office where they are pretty much flexible for appointments and it's better to do I was in and out in 10 minutes from the time of my appointments. FYI It's free to make appointments online.

Passport office hours

Lorraine Parker | Aug 22, 2018
Betty Massey | Aug 22, 2018

What are your hours to renew a passport?

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I would like to apply for passport for my 4 and 5 year old sons. Does both mom and dad have to be present ?

Dee Nguyen | Aug 22, 2019
Angela Friedman | Aug 22, 2019

If the father's name is on the birth certificate and you do not have sole legal custody of your son, then you cannot apply for a passport for him without the notarized consent of the father. If the father cannot be located, you can submit Form DS-5525: Statement of Exigent/Special Family Circumstances

Do you need an appointment

Louise Chambers | Aug 22, 2018
Jamie Romero-McCuaig | Aug 22, 2018

Appointments only needed for passports. To buy stamps or send packages no appointment.

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We ordered stamps and have not received them, l have called but can not anyone on the phone. Matter of fact the phone message will allow you to go through all of the steps, press this and that to tell no one is available and hang up on you.

Carla Humphrey | Aug 21, 2020
Kayce Davenport-Green | Aug 21, 2020

I don't know if Santa Clara Office is short staff. There has been a couple of times that I had to visit the office and raise some sand about my orders

Do I need to make an appointment to get a passport? Please advise.

elle gorospe | Aug 21, 2020
Michael Anderson | Aug 21, 2020

No you don't..BUT, it's always good to set an appointment and that way you are assured of prompt service

Can I get a money order at this location ?

J P | Aug 21, 2020
Mahal Ko | Aug 21, 2020

Yes, i did before

I need to directly call the Hayward, CA branch located on Santa Clara street. What is their number. I have a PO Box billing question.

Danielle Fluker | Aug 21, 2020
Mahal Ko | Aug 21, 2020

It's better to go there personally because it's hard to get in touch with them.

Hi, I want to know how long it takes to get a letter sent to me on Monday, June 17 from Hayward California to another state of Florida ???

Andrea Soto | Aug 22, 2019
Jamie Romero-McCuaig | Aug 22, 2019

I am sorry but I dont read or speak Spanish.

How do I ask for lost and found

Losaline Pohahau Benson | Aug 22, 2019
T “TheBiggestFishEver” B | Aug 22, 2019

Yes you will have to wait in line if the package pick up door is not open.

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If my passport expired, can I apply for renewal or a new one?

Dwight Fletcher | Aug 22, 2019
Jamie Romero-McCuaig | Aug 22, 2019

You can apply for a renewal. Office does get busy but you can do it by mail also

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My package says it was delivered in my mailbox, but was not there. What can I do?

Melise J | Aug 22, 2019
T “TheBiggestFishEver” B | Aug 22, 2019

If you are talking about PO Boxes then this is a common flaw. The inside of the post office has boxes and that is a mail route with a unique zip code. When that batch of mail gets delivered to the boxes they are supposed to indicate in the system its delivered but many times the delivery person forgets to put a notification card in the box. If you have a tracking number take that to the front desk (yes stand in line) and ask where the mail item is since it says delivered. They should scan each item that goes to each box but the dont they just scan the whole batch that will be delivered for the day and then forget everything else.

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Is the lobby open at all on Sundays to check my P.O. BOX?

Jemiah R | Aug 22, 2019
Paula Lighting | Aug 22, 2019

From what I can recall it is open until 2:30pm on Sunday. I used to be able to go to my P.O. Box 24/7 anytime to check to see if I had Mail.

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Is the passport office open on 12/26-12/28 ?

IDA CORTEZ | Aug 22, 2019
Jamie Romero-McCuaig | Aug 22, 2019

They should be. Normal hours are 9 to 12 & 1 to 4. Those are approximate times.

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This people never answer phone calls. They don’t realize how important it is when you call. I called many times when I was in Texas because my PO BOX is about to be due and I can’t do it in their website for some reason. Zero customer service.

dharkoz Jehu | Aug 22, 2019
T “TheBiggestFishEver” B | Aug 22, 2019

In 1971 the Postal Reorganization Act happened. As a result the USPS is self financed from its own generated revenue. Meaning no tax dollars to support it. So this type of poor service and continuously increasing postal rates is the results.

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Is there a USPS self service machine in the lobby that is accessible until 8 pm?

Danielle Powell | Aug 22, 2019
T “TheBiggestFishEver” B | Aug 22, 2019

Yes. Today there were two power failures so it may need a reset but usually it works just fine. Remember they close the lobby at 8pm.

My former wife moved from Hayward, and I know that most of her mail has been forwarded. Since our divorce is not final, I have to serve her with legal papers, and need to know her latest address. Can you give me that forwarding address? Tom Deal

Tom Deal | Aug 22, 2018
Dennis Pagano | Aug 22, 2018

No, contact the postmaster.

Can I pay with a debit or a credit card?

Anthony Vargas | Aug 22, 2018
Jay Hussein (Jayzakh) | Aug 22, 2018

Yes

Do you have the passport service with you?

Carolina Guzmán | Aug 22, 2018
Carolina Guzmán | Aug 22, 2018

I need an appointment for my children's passport

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