Ashley HomeStore

Crystal R

Quality of my furniture items are poor. The counter height stools seat have no cushion fill and are uncomfortable, zero gravity recliner massager not working (called delivery min after he left but he didn't pick up call) called store multiple times on hold for more than 30 mins each time. Finally reached a main customer service line that is sending a tech out to assess recliner. The recliner chair is stiff not soft as expected and I sat in it before buying in the store. Rocking chair is a large good sized indoor/outdoor type but hard to sit in and have to buy expensive cushions for it to even enjoy it. Table lamp decorative handle snapped off just moving it from counter to table. Had to get weld glue to reattach it. Lamp was super expensive compared to competitors. White full length framed mirror is nice in any space. My sales representative Nader at the time of purchase was friendly and knowledgeable. I expected better customer service ease to reach a live persin at the store by phone but this didnt happen. My main complaint is the quality is not very good on the products I selected nor is it comfortable to sit on. I would not recommend buying the items I have. Nor would I rate the customer service experience to resolve an issue. I was asked to take a 360 photo of the problem with my recliner and send it to a representative to have someone come out to view the recliner.

Harpyar Wasu

Never purchase from Ashley stores or online. Customer service is completely awful and no one should go through their subpar experience. Please don’t recommend friends to do business with such company. Pay the extra money and buy both good products and customer service!

Connor Brown

Duke was so helpful, he listened to my and my wife's situation and helped us find some amazing pieces right in our price range! I didn't feel pressured at all in fact I felt that Duke genuinely cared about helping us find the right furniture for our move to San Francisco and on a student budget! Thanks Duke!!

Rocio Vivanco

I have been coming to this store since 2019 and my experience has always been outstanding. The manages and sales people really care about their customers. I am especially referring to the store manager Gus and the salesman Paul. In 2019, I bought my couch with a gift card and for some reason the money in the card was not correctly applied. This incident was resolved by the manager immediately who went above and beyond in making sure I received my product. That extra mile is what created gratitude for them and now I am a frequent customer. I just bought my new house last month and 95% of the furniture is from their store. They have always worked hard to give me the best discounts and making sure I am satisfied until the day of the delivery. I am very grateful with the team!