UPS Customer Center

Category: Shipping and mailing service

Address: 188 Memorial Dr, Shrewsbury, MA 01545, USA

Phone: +18887425877

Opening hours

Sunday: Closed

Monday: 9AM–6PM

Tuesday: 9AM–6PM

Wednesday: 9AM–6PM

Thursday: 9AM–6PM

Friday: 9AM–6PM

Saturday: 9AM–6PM

Reviews

Saurabh Sanghvi

Jun 25, 2022

Drivers don’t ring the bell, sometimes they don’t show up for delivery and update it as undelivered. Reviewed my door camera and there was no UPS guy or truck all day long and even the customer pickup points are closed during working hours when you go for pickup

Vanessa Ferrari

Jun 23, 2022

I ship often and all my UPS packages go out from this location, it cuts at minimum 1 shipping day off the estimated delivery. Everyone is so friendly, and once I showed up after the Customer Center had closed and a driver so kindly took the box for me. I even once misspelled the street name, and it still got there in time, I've never had any issues, UPS is my favorite service. Keep in mind that most people only take the time to write a review when they have grievances.

D C

May 28, 2022

Tracking stated that a delivery had been “attempted” but since no one had stolen my porch, I don’t know why it couldn’t have been completed until a day later. No doubt a BS excuse because they couldn’t- or didn’t want to- deliver in my area.

karen horan

Mar 24, 2022

My package was left on a rock at the end of my driveway on a main road in the rain. Luckily not stolen or damaged!! This has happened before!!! Obviously speaking with customer service doesn’t change anything!!! I don’t like UPS but when you order online you can’t pick your delivery services!

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Questions & Answers

My package was confirmed delivered to an incorrect address, first off, how. Pay attention with my 400$ package, second, where would I find out WHERE it was delivered so I can go beg for my package. Came from this shipping center too. Unbelievable

Chris Stan | Aug 20, 2020
gary everly | Aug 20, 2020

Contact customer service on both the seller An the shipper most of the time they can resolve the problem

My package tracking stated delivery on Dec 23rd. Today, Dec. 24th, it has changed to Dec. 30. Where is my package?

TigerPress Blog | Aug 20, 2020
Josh R | Aug 20, 2020

I am a driver helper. We have had a massive volume of packages. There are lots of packages to be delivered. We are trying our best to deliver them all on time. Drivers are working 12 to 13 hours a day. Some after 10pm.

What time do you open tomorrow?

Gregory Prince | Aug 21, 2018
Rohan Davis | Aug 21, 2018

9am

What is the actual number for this center? Because the number that’s listed is UPS Customer Support number and I need to speak with this center specifically.

Nguyen | Aug 13, 2022
UPS Customer Center | Aug 13, 2022

Hi, thank you for contacting us, If you need further assistance from UPS, please contact us with your information via a Private Message or Direct Message on one of our social channels: Facebook @UPS or Twitter @UPS, make sure to included this case number #3789212. -- Martin

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My package arrived in Shrewsbury on 5/25. Where is it now???

Debbie Christian | Jun 21, 2022
Joshua Gilbert | Jun 21, 2022

Could be anywhere

you have delivered a package to the wrong adress it is sitting on the porch at 19 acton st worcester ma i have tried to conntact your customer service dept and your automated website sucks i am sure that the person that order this package woul like

A Google User | Oct 24, 2021
UPS Customer Center | Oct 24, 2021

Hi, Thank you for lettings us know about this misdelivered package. Please contact us with your information via a Private Message or Direct Message on one of our social channels: Facebook @UPS or Twitter @UPS.

They said my package was delivered at November 27 only the problem I never got What I should do now?

Dorota Banach | Aug 20, 2021
Susan Martin Tebbetts | Aug 20, 2021

I believe they have a missing package from. But call before you go to store

Is it normal for a driver to sign my name for a package i didnt get then put it as delivered?

Candy Paddock | Aug 20, 2021
UPS Customer Center | Aug 20, 2021

Hey there, thank you for reaching out. If you need assistance from UPS, please contact us with your information via a Private Message or Direct Message on one of our social channels: Facebook @UPS or Twitter @UPSHelp.

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How is it that my package was scanned in at 5:15 am today and not sent out! I live in Leicester and changed my work schedule around so that I would be here for delivery. Delay unacceptable. Can I just come and pick it up?

Bill LeBeau | Aug 20, 2020
Les Daniels | Aug 20, 2020

This is not how you contact UPS.

My package has been sitting in the UPS customer center at Shrewsbury since Sat, 4:54am, and tracking says the package won't be delivered until Tuesday, 9:00pm. Is there any way I can get the package earlier? Thanks.

Ruth | Aug 20, 2020
Les Daniels | Aug 20, 2020

? This is not how you contact UPS.

I was texted in the early morning hours stating my pkg had left shrewsbury at 9:32. when I tracked it..it said delivery by 8 pm end of day. then changed to 9 pm. when I called at 8;45 pm I WAS TOLD DELIVERY WOULD BE MONDAY,20th. what's the problem?

Evelyn Gorham | Aug 20, 2020
Les Daniels | Aug 20, 2020

Uh. This is not how you contact UPS.

can we pick up packages here?

Bo Jo | Aug 20, 2020
George Price | Aug 20, 2020

You can drop off too.

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A flat screen tv was delivered and put flat on the ground with another package on top of it!! Really????

Diane Hall | Aug 20, 2020
Amara Ortiz (Masumi) | Aug 20, 2020

If it got damaged, claim it to the insurance that should've been bought with the shipping cost. Better luck next time. Happy Holidays!

Is there a bus or a shuttle that goes from The hub in Worcester to UPS in Shrewsbury Mass

Chris Hughes | Aug 20, 2020
Bump in the Night Paranormal Investigations | Aug 20, 2020

For employees, there's a school bus that goes from City Hall in Worcester, to UPS, and then one to bring employees back to City Hall after their shift

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I have a package that was delivered Saturday and the person that the package is addressed to doesnt live at my address and never has how should I deal with that package

Mark LaFountain | Aug 21, 2019
Brian Bacon | Aug 21, 2019

Call 1-800-pick-ups. They'll have a driver pick it up and return to sender

Ups tracking says you delivered package at 6:43 yesterday I checked at 6:45 no package. I don't believe it was delivered, didn't get any satisfaction from customer service last evening. Is it still on the truck?

Henry Healy | Aug 21, 2019
Being Removedsoon | Aug 21, 2019

must have been left on a Brownie truck during dilivery call ups and complain because they had to have scanned that package to.mark it delivered but just probably didn't want to walk the package to the door front the truck and just left it for the other Guy that's around the time that a local twilight shift starts and the delivery drivers are getting.off shift and some.get lazy near end of the work day

How can I change my package delivering address

Ramon Rojas | Aug 21, 2019
Being Removedsoon | Aug 21, 2019

Website or call ups with tracking numbers ready

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