Pacific Customs Unlimited Inc

Laura Posada

Steve and I would love to thank you, guys for coming through soooooo quickly from CA to TX in less than a week! The tank is beautiful and is just what we needed…thank you so very much!!!

Tweekerr

Stopped by needing some parts for a beetle and they were nice enough to help out with advice. Never felt rushed and were plenty friendly. Recently needed some seat covers and they had a great price with free shipping so I thought I would give them a shot. I only ordered one at first as I was not sure how they would fit. The seat cover came incredibly well packaged the day after I had ordered it. They even put cardboard where I would be cutting the tape to open the box to protect the seat cover. It fit even better than I could have hoped so I ordered another. Once again it arrived the next day. This time the packaging was not as good. They had placed straps around the cover to make it more compact. I was worried at first because the straps left marks on the covers. The marks seam to have worked themselves out but I think the straps are a bad idea.

Cody Gintz

The customer service is better than any iv had in the past. I ordered a few parts online and when I opened them 1 part had been mistaken for a different while paking and just a few emails sent to Christopher he sent me the correct part and let me keep the other free of charge. I couldn't be happier

Sandy Fman (SigDog)

Not Recommended; at least for Internet retail sales. I ordered a small nylon flag for my whip antenna for $7.50. They added a handling charge of $5.00 and I thought, "Well maybe this isn't such a good deal, but I need it anyway". Later, they added $8.95 in freight charges for the same little flag. I called customer service and told them that I thought we had a misunderstanding; but customer service at Pacific Customs was dead set on their extra $8.95! I normally expect to pay shipping charges on internet orders, but I thought this was a promotion for free shipping. Otherwise, I would have never bought it. Additionally, the customer service was poor. Pacific Customs seemed to be more like high school senior project than a professional operation. The person that took my call sounded as if he asked his parents about my concerns, rather than being empowered solve the problem. I heard them say they didn't have the right machine to calculate freight charges on the internet. $7.50 for the flag and $13.95 in extra charges! My bottom line went from $12.50 to $21.45. Not such a great deal after all.