NAPA Auto Parts - NAPA Auto Parts

Local Forum

I am retracting my 1 star review The regional manager called to apologize for their staff failing to provide EQUAL customer service for all customer regardless of their background (ethnicity). Local-forum.com

M Hernandez

Waited to get help, no acknowledgement from staff that they would help me next, then they helped someone else that came in after me. There were plenty of staff (3) only 2 customers before me. Left after waiting more 10 minutes. Went to Autozone and waited in line, but was told that they would help. Much better customers service. I'll avoid places that ignore customers and let customers cut in line

David Prado

I never leave reviews. But this store gave me the worst customer service possible. Not only was I treated poorly. Was interrupted multiple times. Talked to in a condescending way, and he continued to prioritize phone calls rather than attend to a customer who is there physically waiting. I didn’t get the name of one of all the rude workers. But the main one Jordan C. (Elder male) Over charging for something that I easily went and found at autozone for cheaper with a life time warranty. And when I walked in Nobody greeted anyone. 3 people walked in after me and nobody said anything.

David Holden

This is where the good Auto Parts in Seoul you pay more money there's no question about it but if you put the part side by side Napa is always the superior quality well-engineered refined finished No Junk no questionable or countries of origin. When you're serious you love your vehicle this is the place to go