Pollo Tropical

H L.O.

I don't usually give reviews but I felt I should do this one. I went to the restaurant with my 7 year old daughter for lunch. The first positive thing I noticed was how NICE the Friday crew was. Elizabeth was the cashier and her smile and kindness brightened up our day. She was nice to other families too. I don't think ppl realize how their smile and kindness to others makes people's days. The food was also good and our order came fast. Our family has been going to Pollo Tropical for years and this location has was the best. All the other employees were nice too. Since we can't tip, I thought we should at least leave a great review! 😊

Mike Jansen

HEALTH DEPT FINALLY SHUT THEM DOWN!!! I don't usually leave reviews for places because for the most part things are what they are now, and you get what you get. In this case I had to come share my experience. This restaurant is DIRTY, like moldy greasy just entirely filthy. I went with my mother and after waiting 15 min to order and almost 40 min for my food I complained to Jennifer that stated she was a "regional manager". Let me say, after listening to her give her employees direction, and watching her I understand why this location has gone in the toilet. Jennifer could care less about cleanliness or engaging the customers respectfully. In the middle of an order, she excused herself to get on the phone. You can clearly hear her conversation was just a personal call. The employee that finally came to the register apologized for her as said that "she's the boss and does what she wants". Apparently its not cleaning or running a store correctly because you can see, since I have noticed her in the store it has gown downhill and gotten CLOSED by the HEALTH DEPARTMENT. If you can, go to the other location on Gulf to Bay. Cleaner, great employees much less wait time, their food tastes so much better like what I have come to expect from PT and they open their dining room

Luis angel correa

First time visiting store #10083 and I was very disappointed first of all why do you still have indoor dining closed , 3/14/2022 ? Not because of covid 19 , all other restaurants are going back to normal previous de pandemic era except this Pollo tropical … had to go the drive window and ask if they would take my order , I wasn’t in a car , after they looked shocked they took my order and told me to wait for 20 min for the grill master trío … after waiting in the sun for ever , my combo didn’t come as it was order … pollo tropical it’s one of my best choices back in Puerto Rico but here in Florida , it’s a shame 🤬

Renee Neal

2 times before I ordered online for pick up and got a wrong order.One time I was promise a gift card in the mail and never got .Now tonight I ordered for delivery and never even got my food after waiting an hour. My card has already been charged.will see if I actually get a refund this time.Avoid ordering from this location unless you like wasting your money! What's the point of good tasting food if you can't actually get your food!!