Pollo Tropical

JD Adams

Very rarely have I been to restaurant lately where I left truly feeling appreciated for my business and everything from the meal to the customer service were beyond expectations. That happened recently during trip to grab dinner for my family. A very kind young lady, Kristen, helped me with my questions and made recommendations for my order. She was patient, knowledgeable, and genuinely seemed to enjoy her job and believe in the product. Her recommendations and customer service were spot on. My family was very pleased with my selections. Wish more places I visited had someone like Kristen working for them. I highly recommend this restaurant and, if you stop in, ask for Kristen if you need any suggestions. She was the icing on the cake of an overall great experience.

Francis Lizeth Mejia Quiroz

The chicken was raw on the inside and burnt on the outside all I tasted was the carbon

Catherine Julian

Their food is really good but the staff at this location not so much. Food items are usually messed up. And they pretty much never get your sauces right. You either get no sauce or the wrong sauce. Then if you do get the right sauce you get a mostly empty container of one sauce that's supposed to cover the numerous food items ordered. It's a shame.

Chris Bartlett

Just spent 30 minutes waiting for my order. Watching person after person before me return to the counter with a bad order. My order was surf and turf trio, they gave me shrimp creole. It would was a tough night. Manager came out to ask everyone how it was, he even offered to make it right. Great customer service when all was said and done. Food, as always, was excellent. People dining in all seem okay. Awesome!