Nutrisystem, Inc.

Pat Paul

No customer service. No way to get through on phones if there is a problem. As i write this, 29 minutes on hold and no end in sight. No weight loss While carefully following plan.

Maryann Richey

I was on the $329 a month deal and saw a cheaper deal of $599 every 2 months. I called and the associate said she would cancel the $329 but the funds came out of my bank acct causing 3 charges on my acct for not having the necessary funds. I called after I received the first part of the $599 deal and I was told, I didn't hit the necessary button for auto delivery. I paid the $599 and all I wanted was to change to auto delivery so I would get the 2nd shipment. Instead I have to return the dry food and was charged another $125. I don't understand why you can't just change the info. I am being credited $400 but will then have to pay the difference between the 400 and the 599. I made a little mistake and it is costing me 324 plus $30 in overdraft fees just because your IT dept can't change my order to auto delivery. I want to stay on the program but you are not very good at assisting your customers. Just to let you know I live paycheck to paycheck and just doing the program is a little financially hard as it is. I really don't see why you can't change this. I find it ridiculous that in this day and age it can't be corrected and customer service is not a priority for your company.

Emanon

Nutrisystem does not honor it's money back guarantee. I cancelled my plan within the prescribed time and returned the non-frozen food as I was asked to do. I was told by customer service that I would receive a refund, but it never came.

Roger S

Their Customer Dis-Service is the worst, they lost my second order of Frozen Food, I couldn't find a real person and had to chat, which I hate because I type so slowly. They are shipping my order and won't over night it. So I'm out of food and they could care less, but the weight-loss program is great, you to can drop a whopping 5 lbs in a month, buyer beware and then watch the response to this rating, just a canned response without addressing the problems. They don't even care to listen. They do not value customers. Also, look at how few Customers lost weight and they probably wrote the reviews themselves. A bunch of crooks.