UPS Customer Center

Category: Shipping and mailing service

Address: 320 San Bruno Ave, San Francisco, CA 94103, USA

Phone: +18887425877

Opening hours

Sunday: Closed

Monday: 9:30AM–7PM

Tuesday: 9:30AM–7PM

Wednesday: 9:30AM–7PM

Thursday: 9:30AM–7PM

Friday: 9:30AM–7PM

Saturday: Closed

Reviews

Jie Evelyn Ma

Jul 30, 2022

Ana at the customer center is the best! I missed an important package and showed up at this distribution center without a hold request to try and get my package. They were about to close and Ana still had a lot of work left to do, but she went out of her way to help me put in a request, checked the driver’s status for me, and gave me an ETA for pick up on the same day.

Stefan Schoeman

May 23, 2022

for UPS SA. extortion at its best, when receiving a package you need to pay disbursement fee as well as brokerage fee, customs and duty all together. They have nothing mentioned on their website about the forced payments and I do not even fall into the category to qualify to pay those however they force you to pay it or do not release your package. If you want to clear it yourself you have to pay another fee. Its unacceptable and anti competitive behavior to force these fee's on the receiver. I did not chose UPS. the seller did and now I have to pay their fee's? That is unethical. Super unprofessional, you call and get put on hold for over 20min. Then you need to call them back when you have paid for the package because the fool you email after payment does not reply and yet you pay for the service when you need to call them for every step. Pathetic. Cannot complain either as it goes nowhere.

Angela Deng

Mar 25, 2022

Super friendly and helpful staff! I needed to urgently pick up a package that had just missed my building's front office hours and so delivery failed, and the staff there were so kind to help me track it down.

Michael Gresser

Mar 8, 2022

Horrible service they lied and said they showed up at 7 pm not knowing that we have cameras that show our huge entrance revealed nothing of that sort . I decided to pick up the item after 2 failed delivery attempts. They charged me to come pick up the item .never again ....

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Questions & Answers

What is their direct line? (415 number)?

Andrea Williams | Aug 21, 2018
Joshua Chang | Aug 20, 2020

1 (415) 252 - 4424

Does the main UPS location except return items to ship back to Amazon?

Edwana Ortiz | Jul 30, 2022
Lacey Williams | Jul 30, 2022

Only if it's boxed and labeled. Whole foods will ship back without box and label.

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Can you purchase cardboard shipping boxes at this location?

James Troup | Dec 23, 2021
UPS Customer Center | Dec 23, 2021

Hi! We do have packaging supplies available for purchase. Come on down and let us help you with your shipping needs.

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who is the prelode supperviser for the twilight shift in san bruno ca

Jessica Chisum | Aug 21, 2019
Tammie Brady | Aug 21, 2019

You would have to call to find out

are you open today

julie grossman | Jun 21, 2022
UPS Customer Center | Jun 21, 2022

Hello, the business hours for the UPS Customer Center are: Sun: Closed Mon-Fri: 9:30AM - 9:00PM Sat: Closed -Erick

Hi, I know I should be more patience but I'm waiting for my package. It said is in transit. I've been waiting since December, it is January and I know it's because of the Covid that the flight are all delayed but my family in the island nd

Selvin Rosari | Jan 22, 2022
UPS Customer Center | Jan 22, 2022

Hello Selvin - Sorry to hear about the issues with your delivery. Our Social Media team will gladly look into this for you. Please contact us with your information via a Private Message or Direct Message on one of our social channels: Facebook @UPS, Instagram @UPS or Twitter @UPS.

what the last drop off for overnite east cost

Robin Woolard | Aug 20, 2021
UPS Customer Center | Aug 20, 2021

Hi Robin, if you need further assistance from UPS, please contact us with your information via a Private Message or Direct Message on one of our social channels: Facebook @UPS or Twitter @UPSHelp.

How long will a package take . Because my package has been ups San Francisco since 23 July ... and it’s August I still can’t get it yet ... I would like to know why ??

jeanette sonson | Aug 20, 2020
leo stahmer | Aug 20, 2020

I called them to ask about my packageThey told me i could not pick up my package until i got a call from the customer care center.that was on a friday.i went there on monday and got my package. I asked them how come they said i had to wait for a call to pick up my packag? They said they didnt know??? I would go down there and see whats going on? But they did say they can only hold a package for five buisness days before they have to send it back to shipper.you shou lo d go down there as soon as possible.

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With the closer of San Francisco how are employees that commute In supposed to get in to work

Stephanie Poosz | Aug 20, 2020
Alan Maxson | Aug 20, 2020

Take mastranit a taxi

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A ups worker left her badge at my desk by accident I'm trying to get a hold of ups to let her know I'm in San Francisco is there a direct number I can call?

John Benning | Aug 21, 2019
Deana Keller | Aug 21, 2019

No there isn't . But you can return it m-f 12 midnite to 12 in the afternoon to one of the security guards on duty I work there so that would be the best thing to do. There is no number to call.

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does ups deliver to house doors in san francisco

Robert VanHellemont | Aug 21, 2019
Santos “Vírus” G.T | Aug 21, 2019

Yes

can i drop off a package for shipping at this location?

Emory Douglas | Aug 21, 2019
Larry Nason | Aug 21, 2019

During business hours yes

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are you open on saturday

douglasinsf | Aug 21, 2019
Tammie Brady | Aug 21, 2019

you can go online punching the location you want to go to and they'll tell you if they're open on Saturdays or not

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latest to drop for canada

graham hough | Aug 21, 2018
Silverio Sanchez | Aug 21, 2018

looks like that location closes at 9p

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where is the nearest store that i return a parcel/ i am now at Parc 55/Market street, San francisco Thank you Binwee

Binwee Teo | Aug 21, 2018
Deana Keller | Aug 21, 2018

Hope you found it ok.

Need to speak to their hr rep

Malcolm Thomas | Aug 21, 2018
Silverio Sanchez | Aug 21, 2018

HR rep for UPS?

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Is parking easy for picking up a package?

Nathaniel Y. Downes | Aug 21, 2018
Victor B | Aug 21, 2018

Plenty of street parking

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Can I drop off a package for return merchandise?

Judy C. | Aug 21, 2018
Eric Hiss | Aug 21, 2018

Yes, and it turns out you can also drop off returns /prepaid USPS parcels here as well as UPS at this store.

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Do you have an overnight delivery?

JOAN REY | Aug 21, 2018
Neha Goyal | Aug 21, 2018

Yeah they do and if not fulfilled you can your money back within 90 days.

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Who are the preload supervisors

Sade Douglas | Aug 21, 2018
Deana Keller | Aug 21, 2018

Jaimee. Ezra. Anthony. Angel. Mike

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