Downey Hyundai

Jesus Ayala

I took my vehicle into the dealership for a recall and came out needing to spend $1100 for a broken antenna cover. My appointment was on Friday July 29 2022. As previously stated, I was taking my vehicle in for a recall. I left my vehicle at the dealership and came back for it a couple of hours later. After waiting longer than I should have for the vehicle to be brought to me, I first notice that the cover for the fuses is missing. I look around the interior of the vehicle to find that it was on the passenger seat, one of the fuses on the floor near my feet. I put this on and head home. Upon arriving at my house, I notice that the antenna cover on my vehicle is missing. I immediately call the dealership and am told that they will have to consult with the manager and to wait until Monday August 1 for "an explanation". Monday comes around and nobody is reaching out to me. I call the dealership and am told that the manager stated that they will help me out by giving me a 20% discount on replacing this antenna cover, something which costs $1100. I go to the dealership and wait over an hour to speak with this manager, Angel. This conversation was infuriating as Angel kept contradicting himself, denying responsibility, denying even the possibility that this could have happened at the dealership, blaming me for it. His explanations were as follows: 1. these parts are known to be flimsy, come off easily, and the vehicle is poorly manufactured, 2. there must have been a large force required (insinuating that it was me that did this) to "rip" this antenna cover off, 3. we (the dealership) did not do any work on the antenna. For the manager of the service department of a Hyundai dealership to argue that they have no responsibility because it is known that Hyundai parts are "flimsy" is beyond mind-blowing. What confidence does this instill in customers if the dealership itself admits this about their vehicles? What else is going to malfunction especially concerning as I am driving? Furthermore, I have no reason to touch the antenna and did not put it through a drive-through car wash as Angel suggested. Moreover, even if they didn't have to do any work on the antenna, I find it very plausible that it could have been bumped as it was being washed. If the antenna was broken before getting to the dealership, it would have fallen on the way there. Rather, it fell as I left the dealership. I am extremely disappointed with my experience at Downey Hyundai, the fact that they deferred any sort of responsibility and even blamed me for having done this to the vehicle. There was no interest on their end to figure out what actually happened. Now I am left to figure this out. I am sure that it is a much cheaper fix than the $1100 if I go elsewhere but I shouldn't have to cover even a cent for damage that I did not cause.

Edward Mackay

Thanks Jay!! Pleasure to work with, easy going. No pressure. Showed me all the new and used inventory. Told him what I was looking for and the payment I had in mind. Very transparent and straightforward. Thank you we need more people like you in this world. Looking out for customers best interest. He says his name is Jay but ask for Jerome. He will handle your deal and get it done which is most important. Will be returning and recommending my people to Downey Hyundai for all my future Hyundai lease and purchase needs. Clean location. This is how all dealers should handle businesses.

Jorge Vismara

from Downey: best experience possible? -Ricardo my answer: NO... Asked for normal oil, you guys put Synthetic I was told several maintenance were required because of mileage or time, but on the invoice says *Customer Request*, meaning these ere not expected scheduled maintenance services, but I was *sold* into as if they were... The old trick of *You making money, me spending money*... One more issue: I understand you might need a drive test, and adapt a couple of things... But ALL mirrors were moved/changed/corrected... you really need one for a short test, not ALL. And the seat was also changed... I can understand somebody shorter than me might need to adjust the distance... but WHY CHANGE ALL positions of the seat? not just the distance but height and inclination of the back... Why change the steering wheel position? This car does not have a memory button to return to the previous position of all these. Most of these positions have been adjusted by me through time to a very delicate and subtle perfect position. This is NOT a nice way to return a car to your customers... not to mention that it feels stupid... unnecessary... use a pillow!!!! but do not disturb the customer long time position of all these settings...

Time Music Group LLC

We had an amazing experience shopping for our new Car with Sergio , he was helpful and honest. Ravi was super friendly when handling the paper work. Would recommend Downey Hyundai to all of my friends and family. The dealership is very clean and family friendly environment