The UPS Store

Sari JG

Girl w the pink hair is extremely rude if you don’t like helping people don’t work here I’ll stick to going to the ups on mt Vernon they’re way nicer and are not rude never going here again

Sandra Mota

Reginald, Sam and Edgar, thank you so much for always being kind and professional and always going above and beyond to help me and your customers . This review is long overdue . It’s nice when a sales person genuinely says hi to you and asks you how you are doing . It’s the little things like this that counts . Amazing customer service skills !! Thank you ! This is close to my house and I love coming here to pick up or send out when I need something . It really makes a difference when you help customers with a smile on your face and always very helpful as well . You are all an amazing store and people . With the pandemic going on , I feel safe coming here and Thank you again .🥰👍

Ariana Kerr

Passport pictures weren’t good. Post office didn’t take them and UPS doesn’t let you get a refund. So I had to go somewhere else and honestly I see the difference in the pictures. I think they need more training with thst but I had no problem with any other service at this locations.

Savy Consumer

The store manager represented herself as 'Clarissa' and was very very rude. I recently dropped off a package at this store and the package was never scanned in (picked up) and was declared missing. How can my package go missing if it was dropped off inside this store??? At this point, all I have is a tracking number showing that the label was printed but that nothing has been received. Naturally, I came back to this store since it's where I turned in my package. Unfortunately, the manager didn't seem too care and was quick to tell me to call the 800 # to file a claim. What ever happened to good old fashion customer service? She didn't display empathy or sympathy, tried to quickly cut me off, and said she had to help another customer and proceeded to walk away when i stated that i still need help with the process. I waited in line for a long time just like everyone else. I don't even know what 800 #she's referring to so i can't call to file a claim. I was hoping they would take ownership since THIS STORE lost my package, clearly not the case. When i told her i didn't have the # she told me to Google it. Not like the other UPS stores where I've had good experiences. Don't bother with this store. They will lose your package, will not take ownership, and then make you feel like you're inconveniencing them. HORRIBLE!