Bank of America Financial Center

Nc Spaces

We made an appointment with this branch ( Imperial Hwy Downey) with a small business banker named Diana Gutierrez- she greeted us with respect and provided us with exceptional customer service . Diana Gutierrez has a very positive optimistic attitude , she’s highly professional , well dressed / presented and displayed high skills and knowledge in her department. Our goal was to grow our business credit and have previously been turned away by other banks and other BOA bankers giving us no solutions / knowledge or recommendations how to grow and establish our business credit . Unfortunately we were unable to get a business CC at this time , but we were successfully able to get a business auto loan which will establish our business credit and result in a business CC in the near future . We were so grateful this option was available to us , thanks to Diana’s experience, knowledge and willingness to genuinely help us reach our business goals . I would highly recommend anyone with a small business who needs knowledge and resources about growing their business to go to this branch and ask to meet with Diana Gutierrez directly . I’ve been to many other bank of America’s , but by far this was my best experience here thanks to their excellent staff - specifically Diana Gutierrez. I was even considering to bank with another bank , due to being turned away for any kind of business loans / resources in the past . Until I came across Diana Gutierrez - It’s very refreshing to get assistance from someone who genuinely cares for their clients and is truly passionate about their job . I feel someone of this high skill set such as Diana Gutierrez should be at a higher level within the organization , she’s highly valuable, expert in her line of work and truly deserves the recognition.

Samone Reeves

Customer service was horrible. Maria is not customer service friendly and very rude. I don't understand how she is allowed to treat the customers any way. ATM machines were not working so I had to go inside. As I am standing in line. She came from outside and told a customer he can go in front of me since the ATM wasn't not working. WOW!!! It was already 6 six people ahead of me and and 6 people behind me and that person was not in line when I got in line. How do tell a customer to go get in front of another person??? She tells me he was at the ATM but it's not working. Well so was I, that's why I was in line. ATM's not working. Worst bank location ever. Maria needs customer service training.

Fr. John Catholic Priest

This is one of those banks where you get to stand in long lines with little customer care. Our Church banked there since 1957 and we closed our accounts and went to Farmer's and Merchant's Bank. B of A people asked us why and I told them that they were not ever helpful when we came in to make our deposits. The manager didn't even remember me.

Fidel Alzaga

Slow, slow, slow! 20 people in line and only 2 tellers. What is the point of having 6 windows and only using 2? Why have employees walking around looking at the situation and do nothing. Not EVEN when there's handicapped people in the bank? Whatever happened to The ADA??? The sad part this is not the first time it's happened at this particular Bank of America. If they don't want my business they could be professional and just come up and bluntly say so. I mean they have the nerve to charge fees for everything, nothing is free at this bank. Makes me wonder if I'm occurring a fee waiting in the bank. Perhaps a fee for the AC. Who knows?