Creekside Village Apartments

Max Ponaman (LowKey)

ABSOLUTELY Awful. Been living here 2 years and during that time we've had a trash bin set on fire, pot holes that never get fixed, a burst water pipe and countless other issues. Management will smile kindly and tell you they are working hard to fix it( Lie to your face) then do absolutely NOTHING about it except put caution tape on everything. Our trash bin was set on fire a few months ago and Management just moved the trash bins outside the burned part and left the burned down shelter with clwarly no intention of repairing(Why bother right? you guys have NO PROBLEM consistently raising our rent but where's all that money going? it sure isn't going to the huge pot holes sitting in the middle of the parking lot the last 2 years( I know because they were there when i moved in and aside from putting a cone that was later eoved it remains there to this day), or to the burned down trash bin, So why does our rent go up when nothing gets fixed? Heres one answer: Greed.

jerry Bartoldus

It's time to move. Our possessions grew and the baby grew! Our time here was relaxing and we enjoyed that community events were scheduled and it seemed there is a acknowledgement of what is important in our life. We know we will miss the ease of getting maintenance to come fix. It is my first rental in a apt complex and the staff had me pleasantly surprised. We will miss the occasional package delivery and door decorating competitions. We wanted to acknowledge that we see an on going effort to make Creekside Village safe, comfortable and a proud place to call home.

Jessica Marchinski

I'm writing this during a time where a pandemic has really changed everything and none of this is on the staff at Creekside. My partner and I chose these apartments on the basis that the unit we chose was going to be close to the show room we were shown. That, of course, was not the case. Our apartment unit is one of the older ones that hasn't been renovated and we were told that upon signing the lease, but the unit was and is still in a lot of need of repair. There are giant cracks along our windows (will get to that in a moment), a crack that is behind the wall of our oven, cracks in the bathroom, walls...etc. The cabinets and doors are showing their wear and tear extensively... There's just a long list. With all of that, we moved in, met our neighbors, and loved being on the third floor viewing the river trail. Now we are into Covid-19. My partner and I fortunately have kept our jobs, but now primarily work from home. At about the beginning of May, we started getting construction crews coming to the apartments. There was not a lot of communication from the staff as to what work was being done, but it's now July and they are still here. We went through a month and a half of hammering on the walls while working from home as they replaced all of the apartment siding. Next came painting of our apartments with a need to remove everything from our patios. All of this being done while construction workers take up our guest parking, officially eliminating spaces for the second car in a household to park anywhere. Going back to the cracks in the apartments: most of the new ones are from the construction and the only repair that can be done is painting over them. Last, but definitely not least, of this ongoing construction nightmare during an extremely stressful time, is the need to repaint and powerwash the car ports and parking lines. Now this time, we were asked to not park in our car ports and then, not park in any parking in our section of the apartments as they repaint. Do not fall for the common line "we have plenty of parking." This is the first apartment complex I have been in where there really is not enough parking for even the amount of people who live here. On top of this, towing our cars will happen if we don't move, a $500 amount during, again, a pandemic that has cut wages for a lot of us. I do not blame the staff for having to follow through with what CTL Management makes them do. But I absolutely loath this management company. During this time, they clearly have had enough money to fix the outside of the apartments and the roundabout, and chose to do it during a pandemic. The lack of empathy is appalling but not surprising from a company who clearly does not care about it's tenants. If they truly wanted to save money and make living here a better experience, they would have done continuous repairs and upkeep each season to avoid a large cost construction, just like any home owner would do. All in all, after viewing a privately owned apartment community in Medford that our family lives in and works for (Charles Point Apartments), the difference is just too astonishing to even list here. Clearly the management company there cares more about there staff and tenants. We are disappointed that we may have to rethink how long we live here, considering where the apartments are located are some of the best available. Thank you to staff for trying their hardest during this time. But I am beyond done with CTL Management.

Kristin Cook

I initially enjoyed living at Creekside Village. Some of the management staff are friendly, the maintenance staff are prompt to respond to complaints. The property looked well maintained at first, but as the months wore on I realized a few things. First, some of the management staff are flat out rude and I wont go into the office if they are there. Second, the maintenance staff, while attentive, are somewhat ineffectual. They come to fix the same exact problem in my unit 5 and 6 times and the problems are still not fixed. Third, they allow things to sit a bit too long before cleaning or repairing them. For example, this summer we used the pool daily, until the water would start to look cloudy and then we wouldn't be able to go until they cleaned it, which would be when it started to turn green. But my biggest problem with this property is the increase in the rent cost when it came time to renew my lease. I love my home, I love the location, I love the peace and quiet and I want to stay, but when I received my renewal letter they had raised my rent by over $100/month for my 1 bedroom unit. I can't pay that price and I even if I could I wouldn't because it's not worth it. So if you want a more permanent place to live, where things are regularly maintained, people are friendly and you have peace and quiet, Creekside Village is not for you. Good luck!