Dillard's

T Jackson

Dillard's has some staffing issues . The sales associates are the representatives of the brand & I'm sure at this day and time Dillard's wants to be represented properly. They have an elderly Caucasian lady that's usually in the Ralph Lauren/ Polo section,she seems to have a problem wìth African Americans, especially African American Men. She's extremely dry, no matter how polite you are, and she's rude. This is absolutely unexceptable. They have a Euro Middle Eastern elderly lady whose in the Men's fragrance department. When everyone else but Black people enter the store she kindly greets them. When Black people enter,she will literally stop what she's doing & stare, no hello,no nod,no personable acknowledgement.Also if you happen to have an interaction that involves speaking to this lady & you're Black, get ready for everything a sales associate shouldn't do if they want to make a sale.This is completely unexceptable. All I can tell anyone about is my & my friends and family's multiple experiences with these people, I am only telling what we've continually experienced. I would hope that Dillard's will look into this. Everyone should be treated respectfully,especially when coming to spend their hard earned money. Hello and Thank You might seem trivial but common courtesy goes a long way especially when you're paying for the "privilege" to hear them.

Maybelline Vasquez

High end classy store. Top of the line name brand products. Great discounts at the Sale/clearance sections. You have the ability to purchase online with more of a selection in sizes.

Nat M

Went to the mall recently to exchange a birthday fragrance that wasn't to my liking. I never go to the mall here otherwise- I had a gift receipt, the bottle was unopened. Upon walking into Dillards, I noted that the perfume counter was...barren for lack of a better word. I didn't think this too strange, as I live here and know that many businesses have to take measures to retain their product (stealing/shoplifting). As I approached the counter,I wasn't greeted (which is perfectly fine by me), and I started walking around the counter to see what -was- available in the displays. Eventually, one of the sales women got close enough to me to ask me if I needed help- quite callously, I might add. I replied that I was just looking, to which she breezily responded, "Ok, WELL HAvE a GrEaT DAYYY" as if she was dismissing me for saying I was good. I'm quite knowledgeable on perfumes, and have hundreds of dollars worth in my small, curated collection at home, so her comment rang strange. I continued trying to browse- she interrupted again to ask if I needed help a moment later. I replied that "I'd like to just browse, if that was ok?" To which is responded- "well....you caaaannnnn...." as if I was doing something wrong. Strange. Kept browsing and came across the section for Chanel- at which point I picked it up to smell one I didn't own. The bottles that were out were filled with foul smelling liquid (fake) to again, I'm sure, discourage shoplifters. Unfortunately, that fake liquid also made the stopper sticky, so it flew out of the bottle and spilled. I quickly turned to see if I could find wipes/napkins in the beauty section to clean it up- there were none to be found. About this time, a second sales associate walked up- a rather large/tall/heavy woman. As I was looking for cleanup supplies, she quickly lumbered towards me, just about shouting- "MA'AM, THOSE ARE FA. THEY'RE FAKKKEEE. WHAT DO YOU NEED HELP WITH???" I ignored her due to the inappropriateness of her volume. She repeated it twice while following me. At this point, I should've left, but I was mortified and just wanted to exchange the perfume I didn't need. As I was coming around the counter again to just panic buy something, I could hear her and the other sales associate laughing about the fact that I had " hahahaha, stupidly opened the fake Chanel" that was sitting on the counter for display- which in every other beauty place, means you can sample/touch. It was around this point that the manager showed up- her name begins with a V, I believe. She was able to help me and neutralize the situation enough that I completed an exchange. It was honestly an awful experience- and I'm not sure why. I was dressed modestly in a tee dress, ball cap, and canvas tote bag- maybe that's why? It shouldn't matter how a customer is dressed, and this is THE AV, anyway- so not super high class to begin with. Very strange experience- will drive to SCV in the future. Waited to review my recent experience to ensure it wasn't colored by emotion- I'm not sure if this is typical or was just an off day. Left a bad taste in my mouth, the one star is for the manager only.

Kelli Ball

Walked right into the 80"s. The store felt so claustrophobic and old. Was looking for shoes for an event. There were 2 sales people and neither greeted me nor my kid (as in "Can I help you find something?") Hope they don't get commission because they both missed out on a nice sale. Took my business, quietly, elsewhere... And was greeted accordingly.