South Bay Animal Hospital & Pet Resort

Valarie Kitaura

We had an emergency with our cat, he suddenly couldn't use either of his hind legs. What a shock. We called several local emergency clinics, they said we'd have to wait 4 to 6 hours. As we drove towards one in San Mateo I made one last call to South Bay Animal Hospital in San Jose. Her voice was so compassionate. She could hear our kitty was in pain and said they would see him right away. When we got there they took him in immediately. Unfortunately the prognosis was not good and we ended up deciding we had to put him down. The vet and staff were very sympathetic. About 10 days later we received a sympathy card from South Bay Animal Hospital. Not only did we receive the card but it was completely full of long personal notes from no less than seven people. It brought us to tears. We really felt like they felt our loss with us. We highly recommend South Bay Animal Hospital.

Merry Wirth

Total scam. Brought my dog in and they wanted $5,000 worth of tests. I didn’t have the money and left with my dog in horrible pain. Terribly cruel! This is after they made me prepay $125 to see him. DO NOT USE. To clarify response below, I asked for some pain management. I was told the doctor refused any pain medication. No shot, no muscle relaxer, no NSAID. The technician told me "we don't work for free." I remarked that I understood I would need to pay for the medicine. the technician replied it was $5,000+ or nothing. She explained the doctor refused to help manage his pain and paying the money was our only option. I asked if he planned on performing a miracle in the next 24 hours that nothing could be given to help his pain until I could get him to the regular vet. I was told that she didn't need to tolerate my response and I had to leave. NOTE: no physical contact was made and I admit to ugly crying when I figured out my dog would left in pain. The vet is welcome to post the estimate and let future clients determine if the solution was realistic.

Tang Sophia

Poor service and long wait time. Not recommended.

Amanda

Do NOT go here they are the biggest scam. If you can, drive the extra 15 minutes to a med vet. They charge you a ridiculous amount of money here and I understand emergency vets do that, but they were over the top. They tried to convince me something was wrong with my cat when nothing actually was. They wanted to keep him over night and charge me an extra $2k just for an IV. I had them explain to me on the phone for 30 minutes what was actually wrong and I just couldn’t understand it because nothing was wrong and they were trying to trick me into thinking there was. I told them I wanted to just pick up my cat and they didn’t even question why. They didn’t try to convince me that he really needed to stay, so obviously he didn’t and they just wanted my money. They took advantage of me for not knowing where to go and because I told them he has a history of eating things. I took him to his regular vet on monday and they were SO confused because they said based off his bloodwork and x-rays, nothing was wrong. I went into this place for X-rays because I thought my cat ate something and they tricked me into doing bloodwork as well when it wasn’t actually necessary. They tried to trick me into doing a bunch of other unnecessary things when i was ONLY concerned if he ate something. My regular vets all questioned why I went to this place and it was obvious they strongly don’t recommend it. I’m new to the area and I had no idea so I just went here, BIGGEST mistake. My regular vet even had me call for to get his records because they told me they have so many difficulties getting records from them. For your fur baby’s sake please don’t believe any of the good reviews, there’s no way they are real reviews.