Palms Cycle

Buena Vista

The worst customer service! My order took way longer then they initially said just for a brake change! They also lied about having all the parts and then another person told me a week later that they are still waiting on some parts. Now I’m still trying to get my bike back and it’s been 8 days already.

sean mendoza

$25 for ONE inner tube, out of all the bike shops i’ve gone to in Downtown LA, Culver City, Pasadena, Van Nuys, South Central LA i have not heard of someone charging more than $10 for ONE inner tube. when we (me and a couple friends) went to the store he came out with a rude attitude telling us he doesn’t diagnose issues on the bike and that he only repairs so we had to sit there trying to diagnose the bike when we found out it was flat, then he refused to take our bike in for repair. For the people who know well about how effortlessly you can replace one inner tube and the prices of inner tubes you know it shouldn’t cost more than $10 for one single inner tube. At that point we just ordered an Uber for my friend due to that absurd and shocking price of a replacement and horrible attitude of the people there. If i could 0 star i would. worst bike shop experience i’ve had in a 30 mile radius around DTLA. I discourage you to EVER go to this bike shop.

Rafael Ferrer (RafaFerrer)

I gave them a new tire and 2 new tubes and asked to replace my brake pads, replace some spokes, install a seat. They didn't change one of the tubes and just adjusted my brake pads. Conclusion: I got a flat less than 3 weeks after fixing it (the purpose of changing my tubes was exactly to avoid fixing it soon) and my brake pads are again not working properly. My last flat was in March! And they didn't tell me they kept the new tube. I called them and the store was about to close. I had to spend time and money going to Target and on this day I didn't go to work (I don't have a car I use my bicycle). It is unfair and not correct. Also, I came here because I left this bycicle at their other store in Santa Monica. The dude was so high he didn't understand what needed to be done. When I went to get it back, the whole staff was arguing and messy. Totally insane... --- Update: Yeah, I did call you and said I would call the police because you didn't tell me you kept the new tube with you. Also, the "break adjustment" is on the receipt. Now I ask you: if a customer says "change it", you don't do it? you don't inform it? and about the guy that was high you know about it because I complained at the store at the same time it happened I don't need to call you again. Such a dumb I even gave them tip. Also, I left a nice review last time I was there and now I am leaving a bad review because this is necessary. Now I wouldn't come back...

Sandeep N C Acharya

EDIT 07/28: Went to a different bike shop that repaired my bike in 5 mins, no questions asked. So, not only was the person at Palms Cycle rude, but also unhelpful. They are not going to win customers with this attitude. Downgraded from 3 stars to 1 star. 07/24: 3 stars: Refused to repair my bike - and take my money and time - because they felt it had way too many problems. Appreciated the honesty, didn't appreciate the rudeness.