Flow Acura

Category: Acura dealer

Address: 425B Silas Creek Pkwy, Winston-Salem, NC 27127, USA

Phone: +13367233524

Opening hours

Sunday: Closed

Monday: 9AM–7PM

Tuesday: 9AM–7PM

Wednesday: 9AM–7PM

Thursday: 9AM–7PM

Friday: 9AM–7PM

Saturday: 9AM–6PM

Reviews

Frank Deare

Feb 28, 2022

My experience at Flow Acura was Outstanding! Sammy was excellent to work with. I good listener & his communication was great. I broke down in Winston Salem early am during my work commute from Jamestown to Elkin, NC. Had my vehicle towed in via AAA. Sammy set me up with a loaner vehicle in minutes after my arrival. Sammy kept me informed during the entire process in diagnosing my issue. Also, hats off to the technician that located a water leak which was the root cause of my problem. You guys run a well organized service department & I've been telling everyone I know. Sincere Thanks!

Manoj

Jan 24, 2022

Scott and Gillian were Amazing! I got a 2022 MDX a few weeks ago, it was an online purchase. Though a brand new vehicle, I was a bit worried about buying a car online but their purchase process and prompt response to my questions made my whole online purchase super smooth. Couldn’t ask for more. Thank you guys!! I love the car.

chris cheney

Oct 28, 2021

TERRIBLE!! DON’T BUY OR CONSIDER BUYING FROM THEM!! I drove several hours and hundreds of miles for an absolutely terrible company experience. I requested the out the door price and they told me to go online and fill out my information to get this price. I did so, had a check wrote out for the price of $47,590.66 and contacted them about paying no more than that price. Their response was that the rate was based on standard interest rates and that they couldn’t confirm if this was the price I would pay upon getting to the store. Still I drove the hundreds of miles and several hours, even taking off work early to get there, just to be told the cheapest they could sell me the 2021 Acura TLX Advance Package was $50590.66, although the MSRP is $47,325. I refused! After considering overnight and for several hours the next day, I decided I would pay it and be done with it. I contacted the salesman I spoke with back who contacted the finance department and was then told that they couldn’t sell the car to me because I wouldn’t finance through them and they just couldn’t do a cash deal.

Kimiko Holmes

Sep 23, 2021

Dashboard lights would come on however my car wouldn't completely turn over to start. When I got my car towed to the dealership I was told by Sammy I needed a new alternator. He also stated I needed a new battery because the alternator burned it out. I advised Sammy I had an alternator put in 3 years ago at an Acura dealership in Charlotte. He advised me that it was in fact uncommon however couldn't provide any insight on what would cause it to be replaced so soon. I was quoted over $1000 for repairs. Something didn't seem right so I decided against getting my vehicle repaired. I got a second opinion on my vehicle, turns out my alternator is just fine. I just needed a new battery. Be aware!

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Questions & Answers

Do you have a shuttle service?

Flow Acura | Dec 22, 2021
Flow Acura | Dec 22, 2021

Yes we do! If you need a local ride, we can help you out.

Do you have a waiting area with WiFi?

Flow Acura | Dec 22, 2021
Flow Acura | Dec 22, 2021

Yes we do! Make yourself at home and enjoy our complimentary snacks and drinks as well.

How do I schedule a service appointment?

Flow Acura | Dec 22, 2021
Flow Acura | Dec 22, 2021

Simply visit our website service tab and fill out a service request with our online service scheduler. Then, we’ll see you soon!

Can I send in a credit application before visiting?

Flow Acura | Dec 22, 2021
Flow Acura | Dec 22, 2021

Yes we offer an online credit application inside our website. Simply see the “finance” tab and we can work on getting you pre-approved to save some time in the showroom.

Are used cars covered by the factory warranty?

Flow Acura | Dec 22, 2021
Flow Acura | Dec 22, 2021

In many cases, there is remaining factory warranty balances on our pre-owned inventory. Ask us or see our dealership for a specific answer based on a vehicle in-stock. We have access to the “In Service” date that kicks off a warranty timeline and can also give you great detail on additional coverages that we offer and back.

What is the difference between used and Certified Pre-Owned?

Flow Acura | Dec 22, 2021
Flow Acura | Dec 22, 2021

Certified Pre-Owned vehicles are vehicles that the Manufacturer backs with a built in warranty and standardized process for repairs that only that dealership can offer. See our Certified Pre-Owned page to get a full list of benefits.

Do you deal with out of state buyers?

Flow Acura | Dec 22, 2021
Flow Acura | Dec 22, 2021

Yes! Much of our business is from great distances due to great pricing and inventory and we are very good at distance deals, helping customers with shipping etc.

Do I need to make an appointment for a test drive?

Flow Acura | Dec 22, 2021
Flow Acura | Dec 22, 2021

We welcome walk in business, however, setting an appointment is always recommended so that you have a dedicated staff member to help you out and speed up your wait times with the vehicle prepared for viewing and driving.

Can I trade in a vehicle if I still owe money on it?

Flow Acura | Dec 22, 2021
Flow Acura | Dec 22, 2021

Yes you can. We can simply cut you a check for the difference or apply any negative balance to the next vehicle in most cases. Lastly, if you owe more than the purchase price we offer, but do not want to make a purchase, you can place that amount down owed in addition and walk away without a car purchase.

What will you take in on trade?

Flow Acura | Dec 22, 2021
Flow Acura | Dec 22, 2021

We can appraise and purchase any vehicle in almost any working condition. Visit our store and ask for a free appraisal!

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