Mavis Tires & Brakes

John Adams

I brought our 2019 Volkswagen Passat in today; A small cover on the undercarriage had come loose and was scraping the pavement. I brought work with me thinking I might be there a while. I didn’t have an appointment and hadn’t called ahead. They were busy but got my car on the rack and fixed the cover in 10 minutes. And didn’t charge me. That doesn’t happen. Customer service is so much about customer expectations. Pleased to report my expectations were far exceeded. Highly recommend.

Jane Doe

I was treated very kindly although I walked in and asked for help with a non tire or brake issue. I needed a headlight bulb replaced and I was provided with help willingly. I plan on giving Mavis Tire Highland Creek my service. The customer service I received was excellent!

mz black

Superheroes are real Matt is amazing my tire was going flat and I passed 4 shops just to get to the people know will do right by the customer and my wallet they have great attitudes and go the extra mile 😃 I called an they where happy to help that moment an am right back on the road. No one else will ever touch my car but them

Ethan Bowers

UPDATE: Drove the car for the first time today after the whole ordeal below and there are scratches all over the center of both rear rims from the alignment sensors where they said they were slipping and that’s why it was taking longer. I would have expected to be some protection between these sensors and customer rims. If this was curb rash it would have been on the exterior of the rim not in the middle, the only thing that only touched the middle of these rims were the alignment sensors. Also there was more than enough information for Mavis to proactively reach out to me from contact information they had in their system instead of having me to reach out but regardless I did and am expecting a call from the regional manager Daniel with a promised “within 24 hours”. Knocking from 2 stars down to 1. ORIGINAL REVIEW: Ordered tires online which said they had in stock so scheduled an appointment to come in on 7/9. I printed off the appointment sheet per the website instructions but when I showed up they told me that the tires weren't there and my appointment was scheduled for 7/10 at 1:00pm but they could install some other tires they had in stock instead, which I declined. I showed back up at 1 the following day for my appointment to get the new tires put on and agreed to an alignment as well when I checked in. They didn't pull my car around to even start until nearly 2:00pm. Finally after nearly 3.5 hours there they told me the tires were on and the alignment was done. I paid and drove about 2 miles only to turn around because my steering wheel was now 5-10 degrees to the right for the car to go straight. Came back and made them re-do the alignment TWICE so I could get a print off confirming it was done correctly only to have the left camber still off because I was sitting in the car to hold the steering wheel straight... I will always be sitting in the car to drive it so the excuse of it being off didn't make sense but by this point I'd been dealing with this for nearly 4.5 hours so I just left as good enough. Then on 7/11, I get an automated email from Mavis saying I'd missed my appointment?! This was the first time I'd gone to them because they had the tires I wanted in stock and most certainly will be the last.