13th & Market

Renee B

I’ve had THE WORST experience living here. My privacy has been violated, my package was taken by the ONLY PERSON I gave my Parcel number to (staff member) while I was out of town, which I’m still fighting for it. If you say you have the package and have myself and staff looking for it in the mail room, then you change your mind and say well I don’t think I have it or maybe Security got it off my desk, but Parcel Pending shows it was taken. Either you picked it up or you gave the number away to someone else to pick it up. Since I’ve been here I feel I haven’t been treated professionally with respect or good customer service. For every complaint, there is no accountability. Never in my life have I experienced this treatment from management and staff. It makes me feel the treatment is racially based. This was not a good decision!!!

Naomi Sera Hampden

my experience here was not what i was expecting when i first moved to san diego. my main issue was move out and some of our experiences while staying here. when we first moved in, we paid a $750 deposit and when we moved out, they only gave back about $140. $170 went to replacing carpet because we were told that they “replace the carpet every time someone moves in” but i clearly remember finding hundreds of sticky chia seeds in our carpet when we first moved in. $135 for cleaning but what kind of cleaning costs $135??? we cleaned most of the apartment up before leaving minus a couple of things but that’s truly a ridiculous price tag. on top of that, the carpets on the 4th floor were covered in poop at one point for like 2 weeks and it always reeked of pee. when our washer was ripping up hundreds of dollars worth of clothes, they did everything to avoid getting us a new washer and told us it took 6 weeks before they could order any new appliances until i had to complain about it over and over again. they finally replaced our washer and it only took a week to get delivered to them lol. by then, we had already lost a lot of our favorite clothing items because they kept “fixing” it instead of just replacing it. overall, it was a disappointment not getting what you pay for.

Kristin O'Neal

If I had to do it all over again, I’d definitely move somewhere else. I moved back to SD from Dallas and after living in a UDR property there for 3-4 years I was familiar with he quality of product and service that they typically provide so I figured the move would be smooth and decided to lease here almost right away. Things were ok but got progressively worse as time went on. Move in communication was not great. My person either quit or got fired before I moved in and it felt like my move in was a surprise to them. I’m moving from 1/2 way across the country and I’m begging them for action steps over the phone that hardly came to me as I was arriving in town. My 2nd floor apartment faced G street. At night there were times where I had to walk around a homeless person sleeping on the steps to get in or out of the building or walk around the entire building to avoid people standing around the building. The security guy was nice enough but there are 3 entrances from the street so a lot to cover. It seems that it was always loud on our side of the building ambulance, traffic, loud Cars. Music. People fighting. Then in the mornings after the homeless people cleared out there was always trash everywhere. And then there’s the smell. Won’t miss it. The staff generally gave you a vibe that they were doing you a HUGE favor whenever you needed them to do anything. Always felt like I had to beg or be super pandering to get them to help with anything that was their job. In December there was a flood on my floor, some sort of pipe burst and I ended up living in a hotel for a month. Oh yeah make sure you get renters insurance because they weren’t going to cover my not being able to live in my own apartment due to their contractors mistake. They also went out of the way to not admit fault at all. When I moved in I noted that the floors were worn in the unit. The building was built in 2014(?) and had the original floors. No big deal. Noted it. When I moved out they charged me to replace them. They also charged me to clean the apartment after I hired a professional cleaning company. I paid the cleaning company $160 and then UDR charged me $120 to clean the unit siting some stains in the oven and a drip of something Under a sink. The unit is 550 sq ft. The pics I’ve included are how I left the unit BEFORE the cleaner even touched it. I have never left an apartment review but I’m just so annoyed with how petty they were. I was nice and patient when I couldn’t live in my home for a month. I put up with a lot at this place but to not give me my deposit back. Too much. Especially because they told me they were in the process of replacing floors. Charging me for floors that have had years of wear and tear after I noted on my check in sheet that they were worn is ridiculous. I happened to know the floors were going to be replaced anyway. The units were decent. Walls were thin. Weird noises were heard. Ugh. Also a note about the neighborhood, I would never live East of park or 10th if I could help it. Too much craziness. ******* in response to the comments from UDR. I totally get that things happen. I know there are things that happened in the building that were out of the control of management. I think, however, that someone considering living here should know about the neighborhood and the area. Sometime soon it will be a great place to live but now, it's transitional. My main complaint is about the attitudes of some of your staff in the office and the fact that I was charged for damage to an apartment i didn't do AND noted on the move-in checklist. that's something that people are consistently complaining about, leading to overall low ratings. If not for those move out charges, this review probably would never have happened.

Kyle Barber

I’m not one to post reviews like this but I’ve lived in a lot of apartments over the years and 13th & Market is the worst living experience I’ve ever had. Water is constantly shut off (including all day on Thanksgiving one year) because they are incapable of fixing the leak in the pool, despite the pool being under construction for months every year (so hope you like the sound of jackhammering all day). The aforementioned leak also makes the parking structure smell like sewage. During one attempt to fix the leak they flooded the 2nd floor, which I believe required the residents on that floor to be relocated. It was bad enough that they had to remove all of the carpet, tear up all the walls, and shutdown the elevators. The elevators are commonly unavailable, so there had been quite a few times I’d get groceries across the street and find myself having to lug two armfuls of groceries up 6 flights of stairs. Also, UDR will nickel and dime the hell out of you. Having friends over? Gotta pay for parking passes for them ($10/night each I believe). They’ll also scam the hell out of you at move-out. Things looked fine at move-in but you’ll quickly find how cheaply things were done and they’ll try to make you pay for their cheapness at move-out. The hardwood floors are the softest I’ve ever seen and they claim it will last 25 years, which is a complete joke. If you have a dog, their nails will slightly mark it up no matter what you do and UDR will charge you $2,700 to replace it all after move-out. Have fun trying to explain wear and tear. Do yourself a favor and avoid it, it’s not worth the headache. I wish I did.