Costco Tire Service Center

Offline Melodies

I went to Costco tires because I had used them 4 years ago for another vehicle and they did a great job and I saved money compared to other places. This time did not go so well. I got my care back after purchasing my tires and they tell all i should need is an alignment. I took my care to get the alignment and but the car was shaking badly. So I had the place I got my alignment done and they said that 2 tires were over balanced and two tires were under balanced. However, after that, I still had vibration getting coming from the rear. They recommended I get a force tire balance. I got the force tire balanced performed and they were able to get it into better balance than the place before however, they did say my rear right tire had a pressure rating that was a little high. After getting the car back I still have vibration in the rear (way better than before but still noticeable) so now I have to go and see about getting that tire replaced. In all the money and time I've spent so far in trying to get the tires to normal working order any cost savings have gone out the window and now I have to take my car back to the place that didn't do it right the first time to see if they will replace the bad tire. I looked at other costco tire centers in the area because I didn't want to take back to the place that couldn't balance my tires in the first place but all the other tire centers had bad reviews in the recent year as well. I'm sorry to say that costco tire center isn't what it used to be and any savings I thought I would have been getting has gone out the window. I won't be using them again and recommend you find a place with better wait times and a properly trained staff so you can avoid alot of wasted time and frustration.

Sergiu Macovei

Even with an appointment, it took more than 2.5 hrs to have my tires replaced although there were no other cars in line. That on top of the fact that it took 3 weeks to find an appointment. Love Costco in general but for the tire center here in Raleigh, it is bad bad service in general.

Fabien Niyirora

Best Rotation and Balance Service in the are. I have been going there for the last three years and they never disappoint. If you feel vibration or shaking in the steering wheel at high speed… chances are you can use balance and rotation service. These people are professionals. If you are a member book an appointment to speed things up. Walk ins can take forever. Their advice is usually correct however it is up to you on how you take it.

Anita Burroughs-Price

The team at Costco Tire Service Center in Raleigh were excellent. We've bought 3 sets of tires there and the road service coverage is great. We were towed to the shop after a bad puncture. The tire could not be repaired and because of its age, a replacement would not match the other 3. Mike, Steve and Justin were great. They had a set of tires overnighted, squeezed us into the schedule the next day and even gave generous credit for the damaged tire. Kudos to the dedicated team. Advice: get an appointment to avoid the summer rush.