L.A. Honda World

Maximo Martinez

THIS IS ONLY ABOUT THE SALES DEPT. Pressure, pressure, pressure. If that wasn't enough, the sales rep was disrespectful; when I passed, Joseph just turned his back on me without another word. If he says he didn't, check the tape. Not a thank you, good-bye, better luck next time... just gave his back to me like bread gone stale. A friendly, genuine, and true sales rep would have said, "I'm sorry that's how you feel, but if you change your mind, please consider us again. Here's my card. Thank you." Plus, the way that all the sales reps gather together at the corner of the building window and gossip loudly is wholly unprofessional. They act like loud children and gossip about prospects walking the lot. That should've been the first clue, so I guess staying and trying there was my mistake. Unfortunately, the sales reps only perpetuated the negative stereotypes about car salesmen.

Sherry Barillas

I recently purchased a Honda Civic Hatchback sport and had the best experience. Raul Cota and Rodney were amazing and patient with me. They were very straightforward and broke down everything so it was easy for me to understand. Great customer service!!!!

Bryan Fernandez

Considering the astronomical prices in today’s day and age you would assume that the sales representatives would actually TRY to work and provide you with what you requested. I reached out for web quote and was met with a sales representative(Clary) who refused to provide me with a lease quote, any information about the car, or anything else. Simply a quote for $45,000… for a Honda Civic… I see everyone complaining about being charged $1000 for car mats, and Covid surcharges… but I wasn’t even met with that much decency. Check out one of the other dealers in the area where people actually want to do their jobs!

M Honda

Honda World in Downey has exceeded my expectations in providing the most abhorrent and worst car maintenance experiences I have ever had. I have been driving a white 2020 Honda Accord since October 2020. It currently has under 2900 as of August 2021, 10 months. The car had multiple defects upon receipt, and figured this was normal since the 2018 Honda Civic I drove also came with defects. I brought the car in for my first maintenance and was directed to Gihan, a Service Advisor. Once providing the key fob to the assisting service rep, I was brought inside and given a quote for about $75+ for the oil change. I let Gihan know about the deal that was agreed upon last year by the Honda dealership I received the car is that the first maintenance is free and every other maintenance afterwards is free. He pulled up a Vin Inquiry Acknowledgment from the Honda database and told me it is not covered under the warranty. After back and forth believing him to be right, I reluctantly agreed to proceed, signed the papers, and left. I called from between 12:30 - 4 PM and was unable to contact any representatives or managers except the receptionist, and Sales Manager. After repeated requests with their receptionist to help me connect with a service rep over the phone, I did not find their customer service at all responsive. I was only being transferred but no recipient answered the phone to assist. My name and contact number was passed to the service manager from the sales manager but I did not receive a call back. About 5:30 PM, I receive a text notifying me the car is done with the maintenance. Here is where this became one of the worst customer service experiences I have ever experienced. I arrive at the dealership intending to pick up the car. I came to pick up and pay for the service done to the car. My service advisor, Gihan, left for the day and one of the other service advisors, Willie Pittman, assisted with this. After back and forth regarding the warranty, he then educates me about his experience working with Honda for 25 years, as well as different warranty programs. He later not only insults me in front of other customers, but insults my integrity in front of my family saying the reason the maintenance light came on is because I am a “Racer” and continued to push this dialogue. Attached are images of the current tread, and side profile of the car and wheels. If these tires look like 10 months of “racing”, I do not know what to tell you. As a Honda customer, I am immensely disappointed with the service I had received. This is the most embarrassing and disappointing experiences I have ever had. I am never going to recommend a Honda to anyone ever again. If you are purchasing or leasing a new vehicle, I would not recommend Honda World. One star given because zero is not an option. Thank you. - M