BECU credit union

Matt Wiese

this branch is fine, people that work there are generally great. this review is simply to let everyone reading this know that becu does not have after-hours support. so when they block your checking account AFTER travelling two states over and completely fail to let you know, your weekend is hosed. one should not be on the hook for a travel alert just for San Diego. big fail BECU, big fail.

Susan Melville

Shoreline branch BECU. Wanted to transfer an IRA (had all the paperwork about the IRA) from another bank to BECU where I have several accounts. Representative didn't know how to do it. He called someone who was trying to guide him through the procedure. After half an hour of asking the same questions over and over he asked something about "other assets". I repeated for the 5th time what I wanted to do. When he said "that's not what you said", I left. Tried to call BECU to see if I could do this over the phone or on line. Called 3 times, wait was longer than 10 minutes and after holding for ~ 5 minutes was disconnected on each call. I like BECU as long as I don't have to speak to someone!

Curtis Cupach

Financed a car through BECU and between their online services being down on a weekly basis, my license plates being shipped to the bank rather than my home (and then shipped to the wrong branch), the wrong price being financed (requiring me to redo the entire finance process) - I’ve had to go into a branch and wait around for additional hours to get things fixed. Finally get a call my plates are ready to be picked up after all this headache and I’m told they can’t just give them to me, I have to wait a half hour to forty five minutes behind a line of people who are there for banking services. I hate BECU.

Jason McGaw

Join a different credit union. Though they have done many things to let me down over the years this review is for a recent auto loan. Found a car I wanted and came in for a loan on a Friday afternoon. I was told I was approved for the amount I needed but the process took so long it was closing time before the paperwork was available to sign. All I needed to do was come in the next day to sign. Saturday I come in and the approval amount has been reduced. If I want the loan I will need to find cash myself. I know we live in a post truth age but I’m sick of BECU and their lies. To add insult to injury though my loan is smaller my monthly payment remained the same. They have already gotten into legal trouble for stealing from their members and I see more trouble for them in the future. Remember WAMU?