OnPoint Community Credit Union

Cherra Hardy

The website recently in at about and around the Christmas holiday has recently required registration of a browser before a password can be changed. This is not required before the Christmas holiday or in times past . The webpage stated that I had to go into the branch which I avoided however I went it at a later time and after that later time the webpage switched its message stating the customer should contact the bank if they want to change the password because it can not be done in the customer online portal. I avoided going in to limit contact during the COVID 19 pandemic that the state has developed with their business dealings overseas and their bringing it back to the state causing many people to get sick. However the bank refuses to fix the problem they have with the customer portal. I called also however no one at the bank answered the phone. I waited approx 41 minutes waiting for someone to answer and the phone disconnected without an answer and without my prompt. I called back and waited again for approx 33 minutes more no one answered. The bank was not that busy either and had tons of employees in it. The representative did not accurately assist me when I was forced to go into the bank the representative ignored me when I told her that I thoroughly went through the webpage and the notification stated I had to go into the bank to change the password. She kept repeatedly asking me what methods I used to change my password. I calmly and peacefully ended the meeting by stating nothing and feeling nothing. . I am giving an accurate review of the poor customer service this bank provided me on several occasions . I also find it inappropriate that the bank members think they know how I feel about their behavior. I have no feelings about their behavior just an accurate review of their inappropriate behavior. .I saved the picture the online portal continues to send me when I try to change my password and I will upload that so other members can see.

Marvin Von Renchler

Im VERY happy with this company Wish I had started there years ago. Ive been a mortgage company owner and multiple business owner and have used many banks over the years but this is better than a big bank. Website is very workable. People are friendly. Rates and programs are great.

Jennifer O

This branch is better than most OnPoint locations, they are friendly and typically pretty fast, but as a whole OnPoint has really expanded beyond the local credit union that they were 11 years ago when I joined. They now have fees and call centers and hoops that are more like a bank than a credit union. Pretty disappointing.

Brent Newman

10+ Year member, and overall a good experience. I would like to suggest to the branch that they have a 5 minute grace period on 5:30pm closing time. On numerous occasions, most recently tonight, I have raced there after work to arrive to a brightly lit, fully staffed branch with a locked door at 5:31pm. Many of these times other customers are standing there with me feeling frustrated. Your location is in a rush-hour traffic hub and sometimes all that's needed for a member is an extra 2 minutes. Small things can breed great loyalty, and separate you from other financial institutions.