Fibre Federal Credit Union

Judith Stone-Aaen

We have banked here for 20 years or more beginning with TLC in Tillamook. When they merged with Fibre things began changing and not for the better. We list our financial planner, have finally been able to navigate the complicated web site. But lately the service has been just plain awful. I have tried to call several of the local branches only to be asked to enter my account number (easily hacked) then put on hold forever. I finally got through to someone only to be told I was talking to a call center person who could not even verify they had a branch office in Astoria. I told her I had left multiple messages on their call back line and had never received a call back from anyone. My questions didn’t get answered. We are seriously thinking of withdrawing our funds and doing business elsewhere. I think they are so focused on expansion and building new bigger and bigger buildings they have forgotten they are using our money to do it. Customer service should not come last.

Diana Bowen-Abbott

So glad to be a member of a great credit union. Kristi, April and the whole crew is just awesome. Always friendly. So happy to have them local!!!

BJDW22

Very polite staff.