Los Olivos at Irvine Spectrum

rambul26

As a continuation of my recent review online, today I would like to share the following simple maintenance request: For the records, Residence Maintenance Request #TRAIL36670 1. Bathroom - Master>Lighting>Light Out 2. Kitchen>Lighting>Light Out Comments: - We submitted the request above Sunday, June 5th, 2022 - Today, June 8th, we did not hear from anyone regarding our maintenance request, so my wife decided to call and follow up. - To summarize the phone conversation with the Residence service, they told my wife that it was not an "urgent" request, so by the end of the week, they would send someone to fix our lights. - My wife persisted that we did not have light in our bathroom and brought up that it was not safe. Then residential service decided to send someone to fix our light bulbs. - A similar situation happened when I injured my knee on the hallway stairs due to NO LIGHTS for several months. After multiple attempts to resolve this, they finally fixed it until my wife mentioned I got hurt. My comments aim to be heard and for all the Los Olivos residents going through similar situations since the administration does not take our requests seriously. And I hope this could take back the excellent service they used to provide. It was no issue when we moved here about six years ago; literally, we lived in paradise. The problem is not this apartment complex. Once again, the poor and careless residential service to the residents

Mohammad Sahlabadi

Terrible place to live in. I went to Mexico for a week and after I came back I noticed there has been a leakage from under the sink and water reaches everywhere. It destroyed the kitchen floor and went half way through my stuff in the living room. I contacted them, asking for a maintenance service. They asked me to move so they can fix the issue. They said don’t worry about your belongings/furniture, they’ll be fine. Yesterday they called me saying “you can move back, everything is fixed and ready for you?!!” I came back to see not even they didn’t fixed the leakage problem but also they damaged the back of my TV and dust and dirt are everywhere, on my clothes on TV on my bed and on top of them all, they used my bathroom and didn’t clean it after themselves. This is beyond shocking!!! I hope everyone who read this avoid this community, they won’t have any respect for you, your time and your quality of live.

S K

Live here for 5 years. Great community by itself except a smoke free policy is a joke. Totally helpless both resident service and security when residents smoking inside.. I'll have to move out in that crazy expensive time due to my neighbors are smoking marijuana/tobacco day and night and my toddler feels really bad. Won't recommend it to anyone who cares about their kids safety since this is a very common issue here and many of my friends faced the same problem.

Tom J

Los Olivos maintenance performs loud renovaton work on the weekends and public holidays. Our neighbors friends decided to do not extend the lease contract as their lease has been finished, so do I can't wait until my lease finish soon. Los Olivos maintenance makes a lot of renovations in these apartments even on holidays and weekends. The problem is that maintenance makes noise either in the early morning or weekends, any noise during the day. We cannot get rest because of it. It continues several weeks already we wake up because of loud noises. In the result they produce a lot of noise, but I cannot say that renovation is quality. When I moved in I asked to clean everything again. One day we woke up because they pulled a pipe via our patio (see the photo). They newer notify us that they planed to use our patio for the pipe. It knocked on metal part of the patio very loud. Los olivos service deceive that maintenance don't make noise and this are tenants. I know people from this apartment they moved out, and this apartment is being prepared for next the tenants. I also asked people that made noise they told they are from Los Olivos maintenance, they had uniform and a radio. Only after that managers from Los Olivos told that they need to make a renovation and they don't care about the holidays, as it's their working hours.