Kansas City Marriott Downtown

heidi clark

Where to begin! We had a banquet part with my company down here. We were really looking forward to staying at the hotel and enjoying ourselves at our company event. However upon arrival we were told by Valet that the parking garage was full and that we should go park in a garage 2 blocks away from the hotel. Parking was suppose to be validated per company invite. However there was a different garage in which Midway was suppose to park but we did not find out until 2 hours into the event. We paid the $10 to park in garage 2 blocks away and then moved vehicle to the correct parking garage we were suppose to use and the next morning (after our stay at the hotel) paid another $24! The receptionist at the front desk was very rude while checking us in. No smile or courteousness at all! He could not tell us were exactly the event was that we were trying to get to. We had to roam around until we found it. The hotel refused to validate parking even though they were the ones that had miss informed us and told us were to park. Now that was just the nightmare with parking.... We we arrived to our room it appeared to be cleaned. Then we were to shower after the event and the bathtub has rust around the faucets and someone's dirty rags were still hanging in the shower(Gross!)! This was my first and my last time staying at this hotel. There are much better options out side of the downtown area that are much better at cleanliness and customer service!

Kiley Kraayenbrink

I will update my review when my stay is over but for now all I can think about is how rude the first valet that met us in front of the hotel was. Then I had to listen to how he talked to the rest of the valets. Also rude. I understand that they were busy at the time but when you have someone out there greeting people pulling up to your hotel they shouldn’t come away feeling like this. Hopefully the valet experience improves in the next few days.

Johnny Verellen

4 day stay, great accommodations. So great I requested a 1 hr. delayed check out because my flight time changed. I was told NO! Housekeeping came to my room at 10 am for me to leave. So much for being a 9 yr. Gold elite member (it specifically says 2 pm check out for a member perk).

Aaron Spengler

The rooms are incredibly nice. I'm in Kansas City for business and sometimes have to make quick changes of plans. There has been two times at this specific hotel that I have canceled before the deadline and still receive the charge. One time would be one thing but twice makes me believe they do it frequently and expect people not to catch it. Be careful