Finlandia Sauna Products Inc

Michael Nelms

Placed an order for a prefab sauna on 11/20 with a delivery date of 4/30. Great. Fast forward 5 months. Get a call from the delivery company informing me that i will either need a forklift or a crew of men to help unload the sauna. They also stated there was damage to the box. I promptly called Finlandia and spoke with Marilyn who said, "that's not true. the delivery company will help you unload the sauna". I called back and spoke with the manager of the delivery company and he said, "Thats not a service we offer and would take several hours". After multiple calls with Finlandia and the delivery company spanning several weeks, my frustration grew and I asked for a refund since they could not deliver my sauna. Marilyn finally said she would refund my money. 1 month later, I received a partial refund. I called to inquire about this partial refund and Marilyn stated she charged a restocking fee. What? You cannot deliver my sauna that I've waited 5 months for and now I have to pay $800? Stay away from this company. On another note, I have a friend who ordered a Finlandia Sauna several months before me and his Sauna does not get over 150 degrees and the company will do nothing to remedy this. $9000 for a sauna thats pretty much useless.

Mark H

Placed an order and paid for a Sauna door on 12/2/20. Was told that it would be ready for pick up in 4 weeks. 10 weeks went by, still no door and no contact from Finlandia. On 2/8/21 I spoke with Sarah K. in the Finlandia office. She advised she would make sure the door is ready by the end of the week. End of the week, no door, no contact from Finlandia. Fast forward, It’s now 3/4/21 which is 13 weeks after the door was ordered. No door, and no communication from Finlandia regarding when the door will be completed. The only thing they have told me is that my order is low priority.

Greg S

So far so very good. Out of all the Sauna supply houses in the states that I called, they were the most professional, and prompt to respond to my inquiries. They were honest, and straight forward which is always appreciated.

Wendell Heldt

I have a 4 month old ($6000+) sauna bought directly from Finlandia. The heater thermostat has never worked properly and now the heater control switch is acting up. Talked with Marilyn at Finlandia. Her answers: she wouldn't warranty the thermostat, $89, (She said that the thermostats never go wrong on their own) and said I was operating the control switch wrong. I asked to speak to her boss, and she said she is the boss. Might as well as talked to a wall.