Tru by Hilton Lawrence

Laura Neiman

Pros: good breakfast, comfortable beds. Pool table in the lobby was nice for the kids. Water filling station for water bottles in the lobby. Small convenience store right in the lobby was handy. Cons: DIRTY. Our room had a visibly used toilet and trash in the trash can. Floors in rooms are uncarpeted and not regularly cleaned. Visible dirt, debris, sticky spots, water spots from spilled drinks, just very obvious that they do not clean the floors when they clean the rooms. Hallway corridor not vacuumed when we arrived but had been cleaned when we returned late at night. We had two rooms and both had filthy floors. Also our bathroom sink was clogged with hair and wouldn’t drain, so filled up quickly while brushing teeth. Just generally not well kept or maintained. The filthy floor didn’t impede our stay or anything, but the rooms were priced similarly to other area hotels, so for the price you might as well opt for another hotel with a pool.

Phillip Ayers

I'm a regular at Hilton properties nationwide due to my work. With rare exception such as hotel sold out night before and housekeeping is trying to catch up I've been able to check in around noon. This hotel simply said check in not allowed until 3:00 and turned me away. I didn't get the normal good vibe I get from this chain.

Gus2theBus Huff

The pillows are extremely low quality, lumpy and uncomfortable. I prepaid for my room and was double charged. Additionally I found hairs in my sheets. This is the Spirit airlines of hotels… you get what you pay for and it’s not good. *** Update, after receiving this response from the owner, I called the hotel to report that I was charged twice for the room (which was prepaid) and was never called back or refunded the second charge. If you stay here be sure to check your credit card statement and dispute duplicate charges. Beware, that this hotel may be charging customers twice for prepaid rooms.

Ruth Ann Myers

For soooo many reasons. The guy at the desk seemed confused at times. We get to our room and it was disgusting. My husband always disinfects everything and I do a bed bug check. Anyway, there were no bed bugs, however the mattress cover corner had a huge amount of blood or something like it. All around the wooden base to hold the mattress was covered with hair, fur, crumbs, dirt and even a penny. My husband cleaned the corners of the wooden base...so it may have looked clean at first glance, but the whole wooden base needs serious cleaning. Someone needs to take the mattress off and clean underneath it. The pillows smelled like someone's hair. Behind the TV on the base had dust and dirt on it. My husband had only wiped down the front of the base of the TV. I couldn't even sit down. We asked for non pet floor, but obviously it was...which I understand it was a pet friendly hotel where basically the 2nd floor was hardly ever used for pets. He put us on the 2nd floor. I would NEVER stay at this hotel again. We immediately went down to the desk and told him how disgusting the room was. I see we were charged on our bank, but also got the refund for that night we didn't stay. We stayed at a TRU by Hilton the night before in Tennessee and it was fine. I cannot even put into words how bad this place was. There was no way I could sleep on the bed, let alone sit on it. Who knows when the comforter or bedding was cleaned last...we pulled the covers back and all these little black things were on there. It looked like house cleaning was cutting corners...pillow cases over used pillow cases...not changing the sheets, or dusting. I didn't even go in the bathroom because I did not want to see the nastiness in there. Very VERY beyond disgusted and disappointed in a Hilton hotel. I would NEVER recommend this place to ANYONE! I would have given a no star if they had one.