Pep Boys

Patrece Rivers-Hines

Poor customer service from the tire repair team. I waited 2 hours to get a nail removed. They got upset when I complained. If you have a local auto repair shop I advise you to use them instead of these big chain shops.

Diana VanWinkle

I really have to commend the staff for a job well done on 5/21/22. Wesley is amazing what I didn't put this poor man through. I will definitely recommend this pep boy's to people. I hope the staff gets recognition for doing a job well done. As We Know and this day and age it's hard to find anybody who likes to do their job and does their job with a great attitude. So definitely appreciate your patience and knowing your job so well way to go Pep Boys in Paterson. 👍🏼👍🏼👍🏼👍🏼👍🏼

Mohammad Abdelqader

Went in to get my blinker light fixed knowing fully well it's not the bulb, 2 hour later all I got was them telling me my headlights are leaking, and I needed a headlight assembly which really doesn't need a genius to know, anyone who looks at the car can see the dew on the headlights, and they still needed more time to let me know how much that'd cost after two hours. They charged 60$ for an electrical evaluation. Gained nothing lost 60$.

Zadok Moss

The only reason I give any stars is for convenience to the interstate, good selection of parts in the store, and they offer law enforcement/military discounts. Everything else was one of the worst auto store experiences I've had. This was the first time I have been to a Pep Boys and will unfortunately be my last. I came rolling up on a donut spare after blowing a tire on the NJ turnpike as they do offer a convenient location to the interstate. After explaining that my tires were only a few months old and that I was just wanting to replace the one that had picked up a screw, I was offered specials on 4 new tires. This was not the situation where that was necessary. After explaining again that I did not need but one tire, the car was put on the rack and service was relatively quick. Unfortunately, I could see that the vehicle was done as there is a window to the service center, we waited another ten minutes as every employee in the store was scrolling on their phones, service employees and main cashiers. He finally looked outside and told me it was ready. I paid in cash, but there was no coin change and instead of checking the other cash registers, I got the short end of the stick, not that big of a deal but just compounded the rest of the issues. I went to leave but the spare was just set on the back of the car....I went back in and informed the service desk of this and they looked at me like I was crazy and that they had put it back in its place. I walked out there with them and pointed it out and an employee was told to put it back. So I stood in the rain installing it myself and raising it back up because I was more than fed up at this point before the employee came out and "helped" me. I wouldn't wish this experience on anyone else, especially on the tail end of a 2,000 mile road trip when you need decent service the most.