Walgreens

Babar Chy

This place need new management team. Always a big line at the register, medicine section is always empty and wait time is long in the pharmacy. Not organized at all.

Vicki

It seems to me the store is understaffed. The shelves and aisles were disorganized. The check outline was long with no social distancing. Face masks were optional. The extra star is for the friendly cashiers that worked fast.

Marc Figueroa

Walgreens advertises “delivering excellent customer satisfaction” to customers, by the service the staff is required to provide! The morale of this store has drastically changed, and it started with the removal of our Store Manager 4 years ago. I’m a former employee of this location, and the majority of you within the Hillcrest area would be able to recognize me. Even after I left the company about 2 years ago, not a day goes by were I walk into the store and don’t get recognized. To make a long story short, recently I had a package delivered to the store via UPS, I’ve been doing it for YEARS now with no issue. This packaged was misplaced, didn’t make a big deal about it. They found the package, I go to pick it up, and now this “new” store manager informs me they are not liable for anything that happens or would’ve happened to my package because it’s not FedEx. I understand, considering it’s not something they really do accept, but there is no company policy that prevents customers from doing so. Common sense and basic psychology would tell you the “shaking” in his voice, tone, mannerisms all conclude he is getting defensive. All flustered, he tells me he has the right to refuse the package because it’s UPS and they don’t have to accept it, so I came up to the conclusion of having it delivered to Pharmacy instead. I worked in the pharmacy as well, they are (first of all 1000000x better with customer service) and more organized. His rebuttal was that if he doesn’t want them to accept the package either, he will tell them. I understand whatever happens to my package is not their issue, but if everything was properly organized this wouldn’t be an issue! I know exactly how the staff operates, it’s very disorganized and management is horrible. So now this turned personal because you’re saying you’d potentially refuse my packages; however, other people can still get there’s delivered there... despite me NEVER making a big deal about it in the first place. As I said before the only good thing about this store is the pharmacy! We need a manager who actually knows how to deal with customer issues properly, delegate staff accordingly, and isn’t inadequate!

Adil Abdullah

Loved their Service, they also have a Drive-by Spot, so you can pick up things easily from your car.