BoxDrop Mattress & Furniture Bonney Lake, WA

Dennis Folk

Found Box Drop through social media and needed a new mattress. Came up and met with Jamie who was very knowledgeable and took the time to show us all their options. We found the quality of their mattresses to be really good. I would highly recommend you go see her.

Rachel Dickison

The store manager Jamie Seaton is amazing!!!!! She was super knowledgeable, helpful and friendly. The best part for us was that there was no high pressure sale with her. With everything I mentioned above is why we, after visiting many stores today chose to make our purchase at dropbox!!!!

Bill Sealey

Bought a mattress that failed under warranty so I picked out a new one I even upgraded. I was charged a $75 delivery fee to replace an inferior product that failed under warranty. The new mattress that showed up wasn't the one I choose, I even took photo's of the mattress tags for both mattresses, they where clearly different. I was told I could exchange for the display model at my own expense. The girl working the floor was rude and defensive I could tell she was used to unsatisfied customers due to her dismissive and scripted manor. I went to another mattress store and received free delivery, knowledgeable employees and they discarded my new inferior mattress for $20. The mattress I wanted was delivered the same day. After posting this review I was subjected to lies and bullying in a response to my review. More proof of the unprofessionalism and child like behavior I had to deal with. The reply stated that I had yelled at the employee, anyone who knows me and my character knows that is a lie and defamation of my character. The reply stated I was very happy upon delivery of the mattress I received. Not true otherwise I would not have drove to the store the very next day to let them know a mistake must have been made this is not the mattress I picked out. It also states that a few days later I called the sales girl and proceeded to yell and make "all sorts" of accusations. Another lie. After stopping into the store the very next day after the delivery to let them know a mistake had been made I told the girl that I would reach out to her the following day to resolve the issue to give her a chance to contact the owner. The next day as I told the employee that I would call is when the rude, defensive, dismissive and scripted demeanor took place. After the appalling interaction with the employee I reached out to the owner to let him know that the mattress I picked out was not the one I received and that is when he instructed me to bring it by to swap with the display model which I replied "thank you anyway" and that I had already purchased a new mattress from another store. People who know me know that I am fair, honest, even tempered and never curse and the only thing that gets my goat are liars and bullies.

Brooklynn Pace

I visited the store this weekend, and got a new mattress and sofa! Jamie helped me and she was wonderful and super helpful. I live in a small apartment and she helped me pick out the right bed and sofa and the team of guys were also super helpful and moved my new furniture into my apartment and put them in the perfect spot! Will definitely be recommending this place to family and friends.