BECU credit union

Aleia Carver

Angela in Bonney Lake is so sweet, and funny, and really helped us above and beyond to get us our car loan. She is the best!

Julia McNutt

The customer service at BECU has changed for the worse in the last 10 years. It seems they've become too big like other banks and no longer see a value in their members as part of a credit union. I received better service at BECU over 10 years ago as a broke college kid than I do now as a long-standing customer with lots more dollars in my accounts. I recently visited this office to have an auto-pay setup for my credit card linked to my other BECU accounts, and was told that I needed to set it up online myself. After being told this, I set up recurring payments to draft from my checking account. Apparently, when I did this I set it up wrong and the payment was scheduled to pull 6 days after the due date. Because of this error, I received a $25 late payment charge, so I visited the Bonney Lake office again. I was told that I had to fix the "recurring payment" schedule myself, or they could set-up an auto-pay for me (remember that last time they said that they couldn't set up my auto-pay). I asked to just pay off the card and close it since it wasn't worth the hassle for me anymore. The employee didn't seem to care, sent the transaction through and moved on. When I visited, I expected to receive baseline customer service such as showing sympathy for the situation (that the online banking system even allows for a setup of late payments, that I was told they couldn't setup auto pay when apparently they can), an offer of rectification (though I am happy to swallow a late payment fee due to MY error, remember my error was in part due to an overall lack of customer support in the first place). Instead, I was met with lackadaisical service and was just another transaction.

Rusti Jones

I opened my account online several years back but never funded the account si it wasn't competent opened but am my info was still in the system and am I had to do was find and sign made the whole process when I was ready to open my account that much easier. Thank you for making my banking transition possible quick and easy.

ristorock88

BECU has been the best bank I've ever used. Member service is always top notch. The tellers are always helpful and friendly. Never has a bank called me to talk about strange purchases outside my spending habits that turned out to be fraudulent. They declined the transactions and got me a new debit card, and verified everything was good before I left. If I could give more stars I would :-)