Oregonians Credit Union

Cameron Kreuz

Honestly the most dysfunctional credit union I have have tried joining. After a hard pull on my credit to open a simple checking account it has been days of trying to get my online banking set up. Passwords and and all log in information don't work and I have wasted so much time and energy trying to open this account. I've been in contact with the credit union for the last 2 weeks and still a huge hassle. I would highly recommend using a different credit union. 5 stars for the nice guy I've been emailing, but 0 stars for the credit union.

Neighbors HelpingNeigbors

Outstanding customer service! Rodrick, the branch manager, spoke on the phone with me on a Friday for 20+ minutes and took me through what was required to open a new account for a small nonprofit in North Portland. He emailed all the documents that needed to be completed, and when I met with him on the following Monday, everything was processed quickly, professionally. This interaction setting up a new checking account was a first for me, and it went so smoothly. PLUS everyone was friendly, attentive and helpful. Couldn't ask for anything more.

chefgrund

The staff is great! Very friendly, very helpful! So this is not a reflection of the people! What keeps this from being any better is the online system and app which are so full of glitches and bugs its just Maddening. As other online banking and app platforms go OCU is way behind in ease and functionality. Trying to make an online deposit - the app shorts out. Trying to do bank transfers on a PC, using 5 different browsers (just to make sure it wasn't the user) and unsuccessful on every attempt. Think you signed up for online banking in the first place... CHECK AGAIN! The worst part is every issue that I/We have had as a complaint is a well known issue with the associates who have to deal with the frustrated customers! Finally had to break down, and go into the branch! To make it happen. As I said, the people are great, and they got it done. But the technical system they keep promising to update, and bring up to speed is going to be a make or break for me! Time is short for that particular promise OCU.........

Victor Moreno

Oregonians Credit Union St. Johns branch is EXCELLENT ! I have always been impressed with the courteous, helpful, and knowledgeable staff. They have always been patient, friendly and informative. The branch manager Emily has been especially helpful to me. I genuinely appreciate her thorough advice on the best ways to keep my money as secure and safe as possible from potential cyber attack. Clearlly, Oregonians Credit Union St. Johns branch understands how to provide the best service to its members. They are excellent!