Whataburger

Angela DeMange

UPDATE: 5/21 We gave this place another try. Ordered. Waited in line for about ten minutes before getting to the window. She took my card and never came back. I waited for about 10-15 more minutes while NO ONE came to the window. Finally someone brought my card back saying they were having computer problems. They then hand me my food which I double checked and it was cold. The fries were cold. The sandwiches barely warm. I asked for new food since we waited so long. They had us pull to the front. I barely parked when she walked out with our "new" food. This food was just warm. Not even fresh!! Worst part of all of this is they keep hitting my debit card for payment after they already took the amount. I got double charged already as it is. Luckily I blocked it otherwise they would've taken this payment at least ten times by now. This is completely unacceptable!!!! Will NEVER go back there now. Natalie, a manager, was not helpful and could care less. 10:00 at night, 4 people in front of me. I don't see anyone in the kitchen but see a lot of orange shirts just walking around talking. Some sitting at a table. One employee, with gloves on, comes out to the seating area talking to her coworkers. She had a headset on, so I assume she was working the drive thru. I waited in line for about 20 minutes before getting to the window. That's a bit ridiculous. There looks to be at least 5-6 workers here right now.

Asia Alcorn

THE WORST LOCATION ON EARTH! Ordered online at 7 a.m said my order would be ready between 7:22- 7:30 got there at 7:30 they hadn't even started my food. Asked the male manager what happened he said he didn't know. I requested a refund they said we had to call the customer care line. I call them and they didn't care, gave us the run around. I called the store and spoke to a female manager Stephanie and she said call the customer care line for a refund. I told her they weren't giving my refund she didn't care. No apologies NOTHING to make my experience better. I never got food and they took my $40. I'll never spend another dime with this company.

Ernesto Rivera

Let me begin by stating that I absolutely LOVE Whataburger. That said, my last visit was uncharacteristically terrible. I ordered curbside via the app. I was told that my order would be ready at 4:00. I arrived at 3:56 and entered the space number as requested. After seeing someone who arrived after I did receive his order and drive off I began to get curious. At 4:10, I called the store and they said it would be right out. At 4:17, my order was finally brought out. The onion rings were cold and falling apart. The cheese that had stuck to the paper was rock hard and the burger looked like someone had dropped it then put it back together. It was a mess (and also not hot). I ordered extra jalapeños, but they were few and far between. They were, however, very generous with the sauces, which made for a very mucky mess. In summary, this visit was awful. Even after my complaint, all i received was a half hearted, forced, "Sorry" from the person who finally brought my food. If I had been a first time visitor, I would never return and I would tell as many people as possible to avoid Whataburger forever. Fortunately, I'm going to chalk it up to some internal problem of which I have no knowledge, and give them another chance to prove that they are my favorite hamburger restaurant. Let's hope that they show marked improvement next time.

Jonah Camacho

Absolutely lazy and sloppy work. Started by going at 11:10 and did not end up getting my food which consisted of 2 meal after 30 minutes of waiting, I did not leave whataburger until 11:40. I asked for ranch on a sandwich and was told that I couldn’t when the last 2 years they’ve done it. After waiting such a long time I thought that the food would at least be correct but it wasn’t. I ordered a single whataburger which comes with no cheese because we do not like the cheese and the burger we got was literally just the bun, two pieces of meat and and two pieces of cheese. Not even close to the correct burger that was ordered. My family went at 8pm the same day and had similar results with entire meals being left out. As someone who used to work here I know that this is just pure laziness and carelessness.