Brandon Puppy Palace

Jeffrey Smith

This place is the bomb! They take great care of our boy while he is learning to socialize with his new friends. He gets to play in the water and an added bonus is he is so tuckered out when he gets home that he has a bite to eat, lays down and sleeps pretty much all night. The staff is very friendly and seem to love what they do.

Rachel Doty

Very friendly team members and my dog was so excited to be there! He went in for a full spa day and we are so happy with his fresh, clean cut. Looking forward to our next visit.

Yuly Salazar

I left my dog Coco for the first time from 12/30/21 until 01/03/22. I love the place, very clean. The staff are nice, friendly and very professional. I will highly recommend Brandon Puppy Palace. Is a good feeling going away and knowing your baby is happy and in good hands. Thank you so much. We will see you again 🙂🙂

Alexandra Zippi

The facility is nice and we were happy to bring our boys here . Unfortunately this will be the last time my dogs stay here. We traveled across the country for about 6 days . Came in to pick our boys up & they informed us they had problems with their internet & asked if we had $600 cash ? I replied no and let them write down my credit card number ( Iam a business owner my self and most people don’t feel comfortable writing the credit card out ) I said sure that’s fine , let me remind you that we have been traveling so between them ringing my card 3 times within 3 hours and my guess of traveling my card was frauded. I spent 2 1/2 hours in the phone with my bank and finally it was okay to use again. By the that time it was late at night . They called the next morning for payment, let me add in she was extremly rude (owner )I was in traffic so I explained to her I need to pull over to get my card out, then I realized I left my card at home and she was Extremly rude again. I needed my fiancé to send me a picture of it . She was yelling “You gave us a bad card “ ! I explained to her again I surely did not I’ve been traveling and with the multiple attempts it’s frauded my card. I reassured her it’s the same card I walked in with yesterday And I left it at home from being in the phone with the bank late the night before . I then realized they already had my card down so I called back to tell them to ring it since they have the card . You don’t talk to customers like that and treat them badly. Mind you I called in earlier yesterday that day to let them know my card was frauded and I was working on it . When I called back in today a young girl answered the phone and told me that the payment went through. The same card! You have got to treat your customers better . We travel a ton typically a week a month . You have lost potentially $7000 a year in revenue. From really easy-going dog owners ! Rethink how you treat people . If they treat their customers like that I cannot imagine how she treats her staff. I will be taking my boys else where .