Xfinity Store by Comcast Branded Partner

Shelly Olsen

So I gotta say we stopped here by chance since the other store we normally go to closed at 6. From the moment we entered the store we were welcomed. Elisia asked what brings us in and we explained our situation .(which has been an ongoing headache on the phone literally hours and being passed around to several departments and nothing getting accomplished yet being told they had it resolved) So with not only compassion for our loss and genuine concern for our issue she went right to work on the computer. The assistant manager Kyle was also compassionate. We literally spent 15 min. tops in the store and they had the issue resolved and our service back on the right track. I would give these employees who genuinely care about the clients 10 star but there is only 5 available so definitely five star customer service and personable making us feel valued as customers an this experience one to review in a positive way for sure. Kudos to these two and this location! I totally recommend this location for anyone who needs a real person to help them with their Xfinity needs.

Jeff Sparks

Had to stand in line for 5 or 6 minutes, otherwise in and out pretty quickly. Employee was knowledgeable and helpful.

Sue T

Kyle (mgr) created extra problems for me, as he entered the wrong last name when setting up the account. When set-up didn't work, the technician couldn't help because my name didn't match what Kyle had created! Save yourself extra trouble and go anywhere else!

NoFear 64

AVOID THIS STORE. DRIVE THE EXTRA COUPLE OF MILES TO THE VANCOUVER PLAZA LOCATION. This store is a joke, filled with incompetent and unprofessional SALES people who don't care about truly serving customers. My experience with them was absolutely horrible due to their lack of knowledge and ineptitude. Seriously, save yourself the headache and find a different location.