OnPoint Community Credit Union

Arian Dekay

Atm is down every Sunday for deposits which is ridiculous. The other locations work.

Leslie Peterson

This is the third I have come in to check my accounts recently and have had to leave after waiting too long. After standing in line I knocked on a mangers door and was told someone would be with me soon. I waited in line over 15 minutes. None of the staff were available to help tgose of us standing in line. 2 people sitting at desks in lobby both working with customers, only ONE teller working the front while there's a line. Both doors to the management offices shut. Another person on the other side of bank with her door shut as well. Left after waiting too long and went to use ATM, ATM said not accepting cash to make deposit. Never have this problem at my other branch. Won't return a forth time.

Laura C.

I went in for two reasons, to make a deposit and to get my will notarized. While the deposit went fine, I was told by the notary that she couldn't notarize my will because I needed two witnesses. The will stated that they didn't have to know me, so I assumed that an employee or two could be a witness. I was told no because they didn't know me. While I was unhappy that my credit union where I bank couldn't notarize my will, Jasmine was really kind and helpful about it. She looked up some places that could do it for me, wrote down addresses and even made a phone call to a place near my home. Great customer service, Jasmine!

Cheryl Lickar

I called before closing and my call was not answered. The just shut down and did not give me an opportunity to speak with an employee. Also, I went into the bank because I made a mistake at the cash machine and did not want my checking to be overdrawn. I went in, ONE employee, finished with the customers transaction and you could hear the conversation. Not about banking, it was a personal conversation. That employee looked at me and I am sure she could tell by my body language I had an issue. All the while 2 other employees just looked at me and looked away. No one would offer to help. I then loudly said *can I PLEASE get some help. We are looking for another bank. CAN YOU GIVE LESS THAN ONE STAR?