Legacy-GoHealth Urgent Care

Tommy Griffin

I went into the Reliegh Hill location for.a Covid PCR test (negative) and in the process of checking my vitals the young woman who too my pulse notice my vitals were not normal. I dismissed her warning thinking she was just inexperienced and misread the monitor. Later that evening she call me at home to suggest that I check them. I did and my pulse was down to 31 and my BP was up to 239. I was on the verge of a heart attack. I went to ER and they took immediate action to get me vitals stabilized. I was admitted to the hospital and am now recovering. Without her diligence and extra effort of calling me the ER doctor said I could have died that night of a major heart attack. Thank you. I highly recommend them.

Kai Sunstone

Go anywhere else. I've always gotten rude service here, even for simple covid testing on two different occasions. Today I came in with a variety of symptoms and needed to rule out covid because I'm working in a medical office and arrived one minute late for my appointment because I paused to put my sunglasses back in the car while walking inside. They then bumped me an hour claiming they had an emergency, yet as I sit here in a waiting room I heard everyone talking about going to lunch and there is zero sign of anyone receiving any treatment here at this time. No one has taken my vitals or anything, despite everyone standing around chatting when I arrived. Plus, very minimal patient confidentiality given that I can hear everything said anywhere in the office right now, even behind the closed glass doors to the exam room, because it is that empty and quiet here. I now really doubt the quality of care I might eventually receive and wondering if work can wait another day until I can try a different place or start feeling better. Update: The physician's assistant was very friendly while diagnosing me with dehydration as the cause of my vertigo without ever asking me how much fluid I'd had that morning, how much urine output I was having, and dismissing my assertion that I was experiencing vertigo and not dizziness. I explained I had actually been making sure it wasn't from dehydration and how much water I'd had already. It was dismissed with nothing more than a nod and assertion that because of a mild pressure headache I'd had the night before in my sinus area that this was dehydration. He then proceeded to do the exam (yes, a diagnosis before the exam, not after) and spent no more than 5 seconds looking into each of my ears on only one magnification level and without moving around to get different angles. As he saw my physical response to the vertigo, he finally became open that maybe it wasn't dizziness. Only then did he ask me if I had any of the other dizzy symptoms such as narrowing/blackening vison or spots and lightheadedness. I again said it was a swimming sensation, like having drunk too much alcohol and none of those. Finally he believed me - but still dehydration. After a week of intermittent vertigo and I woke up with a muffled/full feeling in my left ear. Went to a different urgent care on the advice of my doctor so I could have a physical exam that day instead of waiting to see her. This next physician's assistant did the exam first, listened to my symptoms instead of telling me what my experience was, and looked in my ears considerably longer, with multiple magnifications on the same type of scope the other guy had, and only after everything she made the diagnosis. It's too much fluid in the inner ear. Now I'd like to give that other guy the benefit of the doubt that this problem wasn't visible a week earlier, but honestly, he wouldn't have found it even if it was visible because of the cursory exam he did after having diagnosed me and only looking to back up his diagnosis. Seriously, if you've read this far - go to any one of the other clinics here. Providence Express Care in Beaverton was really good and accepted OHP.

Andrew Watson

My family has now had 2 horrible experiences with the Legacy GoHealth Urgent Care in Raleigh Hills. The first was months ago when we were attempting to get COVID-19 tests for upcoming travel. We made appointments, went in and ended up having to convince the staff that we were indeed eligible for a COVID-19 test. The experience left my wife in tears. Then, most recently my wife needed a COVID-19 test and searching urgent care places covered by our insurance, all the Legacy GoHealth locations in the greater Portland area came up as in-network. She made an appointment, went in and was told that our insurance would not be accepted. She called me and I talked to the employee who was checking her in and I too was told that they wouldn't accept our insurance. I suggested that the Legacy employee call the insurance company (whose number is on the back of the insurance card) and was told that was not the role of the Provider. My wife eventually left and will obtain what she needs elsewhere. I then called our insurance company, they confirmed that Legacy GoHealth is in-network and should be accepting our insurance, including this Raleigh Hills location. The person at the insurance company called Legacy GoHealth but only received a voicemail message stating they were too busy to answer the phone. She left a message to hopefully clear this up with this Legacy GoHealth location. The insurance provider also suggested that next time we suggest the Provider call them to confirm coverage...which I mentioned I had done and this Provider replied that doing such wasn't their job. Overall, two very disappointing experiences with this location and we won't be going there again or recommending it to anyone.

B Johl

The entire staff was not only professional but also compassionate and kind. I felt well taken care. I knew what to expect and everyone was very respectful of privacy. My provider is Dr. Yang. She. Is. Amazing. She is knowledgeable, skilled, patient, kind and funny. I knew what to expect post operatively. She let me know she was available if I had questions or symptoms out of the ordinary. Fantastic surgeon, anesthesiologist and nurses. Thank you for taking such good care of me. (B. Johl)