Definitely give them a call, this way even if they do offer this you'd be giving them a heads up at least. But if you feel like you need help, please seek assistance. And don't forget your last best hope: learning how to deliver the litter as safely as possible on your own via the internet, but I must stress that if you have the option take them somewhere properly equipped. Protip: even if you feel you're "totally nailing this cat-birth thing" DO NOT attempt a home C-section on your cat. If this this was an option you were legitimately considering, PLEASE start with an easier pet that can't be damaged as easily, like a fake plant or a rock 😛
I'm pretty sure it's protocol for you to pick the kitten up, but as mentioned, calling is always a good idea!
Call them. Leave a message and they will get back to you.
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