Is there an email contact for the management/owners? Had a bad experience that should be shared with the proper people so they can prevent similar future issues, not posted publicly as a bad review. But not seeing that option on their website.

I would try going in and talking to a manager.

As others have said, I'm sure that simply talking to a manager should alleviate the issue. Sorry for your bad experience, as I'm sure it's a rare instance, based on the years I have been going there.

The only time I had a concern they listened and got a free beverage. I can be bought cheaply.

They're pretty good at accommodating their customers if it's a legitimate concern. Talk to Basil during the day.. nice family

Ask for Chris. His family owns it. Sorry for you experience.

Not that I'm aware of but the owners are usually there during the day so maybe you could call and speak to them.

No, there isn't.