People there are just workers, and i don't think they have any authority to make decisions. What you need as an attorney to make a phone call on your behalf to their corporate office. Did you take a picture of tge damage and document the event on the spot? You might consider becoming a member of our organization which was created for life events that we as members get treated unfairly from trivial to major issues you will have a law office in the palm of your hand. Check it out and if you like what you hear become a member for couple of month solve your issue then decide if you want to keep ot or cancel it. Bit.ly/nomo9-5
Wow, ii rarelly go there. Never see a manager
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