Is there a reason why i'm on hold for more then 30 minutes????? you all keep picking up the phone and rerouting me?? Every time I come in your never busy and your staff is just sitting around at the front desk. This is sad people need the service!

Depends on the number you are calling and what type of information you are seeking. Some numbers, you might think you are speaking to the clinic but it is actually the hospital, so they are transfering you to a person not knowing if they are off or busy. The folks working the front desk are very limit in what they can help you with. If you are asking about medical care, test results, prescriptions etc they can't help you and can only transfer you to the person that can access that information. You should also keep in mind that most of the building closes from 12am to 1pm for lunch so you probably won't have much luck speaking to a person during that hour. If you are transfered to medical staff be aware that it can be difficult to take phonecalls while they are seeing patients. Your best bet is to leave a message. I have always had good luck getting called back the same day.

I have those same concerns