Try to observe them next time you are there. They look like they aren't sure what they are doing or sometimes not sure why they are there at all. They'll make a sandwich and leave it to go cold while they are waiting for the fries. Then after 10 minutes you get your food and it's all cold and dry. This place sucks!
I've never had a problem with them.
Maybe they're training someone new in the drive through, is it the same when going inside?
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