Mariah I'm sorry to hear this..as a Uber and Lyft driver, me and many passengers have suffered from Veyo's lack of due diligence and improper ride accomodations. I've driven to many locations only to find the rides had been cancelled by the passenger but Veyo never followed through in cancelling it with the ride share service..much more of a concern though is the inappropriate accomodations made for certain riders who require a larger vehicle or lift to assist them, I myself and my passengers have been placed in potential peril because of these egregious errors.
It’s disgusting because now his bones have shifted because of this vehicle and he suffering more pain than he was when he first got home.Also now have to wait for surgery because they have to wait for the bones to be placed again this is very disgusting.
Unfortunately Veyo doesn't have a policy for single riders anymore. Ever since the Covid- restrictions were lifted. The only way would to request a private ride due to medical reasons and if so count on a very long wait time. The company is currently in a class action lawsuit to better train contractors and staff. Being named part of that lawsuit myself I hope changes are made swiftly and completely.
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