Just call and press the number for tenant.. If that doesn't work go up there.
They will always give you the run around hoping to hit you with all types of fees for anything late even when it is their fault. They also nickle and dime you for everything. To set up a recurring payment is a charge, to set up maintenance is a charge. And it's rare that they will get back to you on anything. I had several issues with my townhouse and it took months to get someone out here. They even wanted me to come out of pocket to fix their issues with no compensation.
I have called and could never get someone on the phone. You shouldn’t have to go through loops just to rent a home. Unprofessional
Thanks! Your answer is awaiting moderation.