I called with a complaint about a doctor not even looking at my son and misdiagnosing an infection. I was told I'd get a response from a manager within 48 hours. It's been over a week, and I've heard nothing. Can someone explain that?

Call back and ask to escalate your situation to a higher managing person. Hope you get assistance with your concern.

People are people, sometimes mistakes happen. I hope your son is feeling better.

I have always recieved a call as a follow up to see if I was doing better so that also has not been my experience.

No, because I have not experienced anything like that with Righttime

No, Sorry, I can't. That was the exact opposite of what I encountered there.