Do your job,that's what you get paid for an I'm sure they bill the insurance company even if they don't actually pick up their clients,They have left my 60 year old father stranded 5 weeks in a row an he's walked home in the heat

My mother is constantly missing dialysis due to them today I had to come from out of state to get her to her emergency eye appointment because today makes the third time they did not pick her up after she not o my schedule ahead time but called and confirmed and even had the eye doctors office speak with them on how important it is that she makes it now they won’t answer they are very unprofessional and are probably getting paid for rides they are not given someone please tell me who to report them to

Call logisticare and get them to send a lift or uber next time.