I can't get good customer service from this place. They sent two deliveries both didn't have the item I am asking them for. Their only response is, we sent it. Which is not true. How can I get my missing item? No one seems to care oe

First thing. You do is continue to call each & everyday or every otherday and continue to ask for your product or either a Refund . Besides that have your friends and also you to Post their Name & info on your Social Media! To get the word out their. Comment on Beauty Pages so that others See It! Because Calling Them Out and Getting the Information About Them & how they do business Out There is the best Thing to do!

and the worst thing when you provided proof that they screwed it up they delete your review.

The previous response is on the right track. I'm sorry you're having this problem with HOB. I've had similar problems but with a different company. I recommend sending a detailed email to customer service or the Contact Us addressee. Tell them your desire is to amicably resolve this issue and your next step will be filing a complaint with the Philadelphia Better Business Bureau (BBB). Good luck!